**Experienced Customer Care Specialist II - Remote Customer Service Representative - Blithequark**

Join the Blithequark Team as a Customer Care Specialist II

Blithequark is seeking a compassionate and solutions-oriented Customer Care Specialist II to join our team! As a fully remote, work-from-home position, this role offers the flexibility to work from anywhere while providing exceptional service to our customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we want to hear from you!

About Blithequark

At Blithequark, we pride ourselves on being a customer-centric organization that values empathy, innovation, and teamwork. Our mission is to provide top-notch products and services that exceed our customers' expectations, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Care Specialist II, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our company.

Key Responsibilities

• Troubleshoot and Resolve Customer Inquiries: Successfully resolve all customer service inquiries or issues via incoming phone, email, and/or chat contacts in a timely and professional manner.
• Provide Critical Service and Product Information: Provide customers with critical service and product information, ensuring customer satisfaction and loyalty.
• Process Orders and Enter Data: Process orders and enter data into our order entry system, ensuring accuracy and efficiency.
• Track Customer Packages: Track customer packages and provide updates on shipment status as needed.
• Other Duties as Assigned: Perform other duties as assigned by management to support the success of our customer service team.

Requirements and Qualifications

Essential Qualifications

• 6+ Months of Customer Service Experience: 6+ months of experience within a customer service-focused environment, such as a contact center, retail, hospitality, or food and beverage.
• Excellent Communication Skills: Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues.
• Fast-Paced Environment: Ability to work in a fast-paced environment and demonstrate a high sense of urgency, prioritizing multiple tasks and responsibilities.
• Computer Systems and Troubleshooting: Understanding of computer systems and troubleshooting issues with minimal assistance.
• Schedule Flexibility: Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs dictate.

Preferred Qualifications

• Customer Service Certification: Customer service certification or training, such as ICSS or HDI.
• Experience with Order Entry Systems: Experience with order entry systems and data entry.
• Multilingual: Multilingual or experience working with diverse customer populations.

Skills and Competencies

• Customer Focus: Strong customer focus and commitment to delivering exceptional customer experiences.
• Problem-Solving: Excellent problem-solving skills, with the ability to analyze issues and develop effective solutions.
• Communication: Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Adaptability: Ability to adapt to changing business needs and priorities.
• Technical Skills: Proficiency in computer systems, software applications, and technology tools.

What We Offer

Career Growth Opportunities

At Blithequark, we're committed to the growth and development of our employees. As a Customer Care Specialist II, you'll have opportunities to advance your career and take on new challenges, including leadership roles, specialized positions, or opportunities in other departments.

Learning Benefits

We offer comprehensive training and development programs to help you succeed in your role, including:

• Orientation and Onboarding: 1-week orientation and 3-week training program to ensure a smooth transition into your role.
• Ongoing Training and Coaching: Ongoing training and coaching to help you develop new skills and stay up-to-date on industry trends and best practices.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a positive and supportive work environment that values diversity, equity, and inclusion. As a remote employee, you'll have the flexibility to work from anywhere, with opportunities to connect with colleagues and participate in virtual team-building activities.

Compensation and Benefits

We offer competitive compensation and benefits packages, including:

• Competitive Salary: Competitive salary range for this role, with opportunities for bonuses and incentives.
• Comprehensive Benefits
• Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible scheduling.