**Experienced Customer Support Representative – Chat Operations at blithequark**
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Representative – Chat Operations!
At blithequark, we're revolutionizing the way automotive dealers connect with their customers. Our innovative solutions empower our clients to generate revenue and grow their businesses. As a Customer Support Representative – Chat Operations, you'll play a vital role in delivering exceptional customer experiences that drive results.
**About blithequark**
blithequark is a leading provider of cutting-edge technology solutions for the automotive industry. Our mission is to empower our clients to succeed in an ever-changing market. We're a team of passionate professionals who share a common goal: to make a meaningful impact on the lives of our customers. Our work environment is relaxed, yet professional and fun, with a focus on collaboration, innovation, and growth.
**Responsibilities**
As a Customer Support Representative – Chat Operations, your primary responsibilities will include:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of our evolving products and services
* Collaborating with our team to resolve customer issues and improve our services
**Qualifications**
To succeed in this role, you'll need:
* Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience a helpful bonus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
**Requirements**
To join our team, you'll need to:
* Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
* Meet the qualifications listed above
* Be available to work a variety of shifts, including evenings and weekends
**Benefits**
As a valued member of our team, you'll enjoy:
* Medical, dental, vision, and life insurance
* Company contributions to your HSA
* 6% match on 401(k)
* Paid time off and work-life balance
* Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and onsite medical center
* Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
**Why Join blithequark?**
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to apply for this exciting opportunity!
**How to Apply**
If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, please submit your application through our website. We can't wait to hear from you!