**Experienced Phone Customer Service Representative – Wellness and Supplements Industry**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced eCommerce environment where no two days are the same? If so, we invite you to join blithequark, a dynamic and innovative company dedicated to enhancing the health and well-being of our customers through our unique wellness and supplement products. As a Phone Customer Service Representative at blithequark, you will be at the forefront of our customer service operations, engaging directly with customers through phone calls and emails. You will be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note. Your knowledge of our products and ability to handle multiple administrative tasks will be essential to providing outstanding service. **About blithequark and Organics Ocean** blithequark is the company behind the highly successful brand, Organics Ocean, an ecommerce brand bringing unique supplements to market. We are dedicated to enhancing the health and well-being of our customers, and as we continue to grow, we are looking for talented individuals who share our passion for wellness and customer service. Our company culture is built on innovation, collaboration, and a commitment to excellence. We believe that our team members are the driving force behind our success, and we are seeking A-Players who are passionate about delivering exceptional results. **Responsibilities** As a Phone Customer Service Representative, you will be responsible for: * **Customer Inquiry Support**: Respond promptly and professionally to customer inquiries and concerns via phone and email. * **Product Expertise**: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions. * **Order Management**: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions. * **Issue Resolution**: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction. * **Administrative Support**: Complete administrative tasks as required to support the overall customer experience. * **Positive Interaction**: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service. **Requirements** To excel in this role, you will need: * **Proven experience in customer service**, preferably in the wellness and supplements industry. * **Previous experience working in eCommerce**, with familiarity in CRM platforms like Richpanel, Hubspot, Gorgias, or similar. * **Interest and knowledge in the health and wellness industry**. * **Excellent written and verbal communication skills**, capable of handling phone, email, and potential live chat interactions with professionalism. * **Ability to work both independently and collaboratively in a remote setting**, with a strong work ethic and self-motivation. * **Reliable internet connection and quality headset**; ability to work in a quiet, focused environment. * **Reliable and punctual**. * **Work Eastern or Pacific US time zone**. **Current Team Members** Our team is comprised of talented individuals who share our passion for innovation and customer service. Our team members include: * CEO * COO * Director of Marketing * Director of Growth * Admin and Customer Service Manager * Customer Service Team * Controller * Fulfillment House * Media Buyer * Developer * Designers * Branding Contractor * Amazon launch team * Email Agency **Schedule and Offer Details** We are currently hiring 6 Phone Customer Service Representatives. The following schedules are available: * 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed) * 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed) * 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed) **Compensation** Compensation is competitive based on geographic location and experience. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team members are passionate about delivering exceptional results, and we are committed to providing the resources and support needed to succeed. If you are a motivated and customer-focused individual who is passionate about wellness and customer service, we invite you to join our team. **How to Apply** To apply for this exciting opportunity, please visit our application tracking system at [jazzhr.com](http://jazzhr.com), [jazz.co](http://jazz.co), or [applytojob.com](http://applytojob.com). Please whitelist these domains to ensure that you receive updates on your application. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job