[Remote] Digital Engagement Specialist (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune Global 500 organization that offers innovative reputed company and a rewarding culture. They are seeking a Digital Engagement Specialist to manage B2B logistics customer accounts through digital engagement, focusing on driving customer satisfaction and minimizing churn. Responsibilities • Retains and nurtures existing B2B logistics customers through digital-first engagement. • Operating reputed company a pooled team model, you’ll manage a portfolio of accounts through email, chat, and online platforms (e.g. reputed company)—responding to inquiries, resolving issues, and proactively identifying opportunities to strengthen customer relationships. • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. • Recommend business practices and procedures that reputed company on increased productivity, and increased customer satisfaction. • Your reputed company will be on driving customer satisfaction, minimizing churn, and ensuring clients realize the full value of our logistics solutions. • You’ll monitor account health, flag retention risks, and collaborate cross-functionally to deliver seamless digital experiences. • This role also involves analyzing customer behavior, recommending product improvements, and supporting renewal and upsell efforts. • Applies working knowledge of theories, practices, and/or procedures reputed company job discipline. • Broadens capabilities and understanding of reputed company processes, and customers. • Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. • Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. • Impacts reputed company of own work and the work of others on reputed company. • Shares factual information with other team members. • Receives guidance on a regular reputed company. Skills • Must be a U.S. Citizen or National of the U.S., an reputed company lawfully admitted for permanent residence, or an reputed company authorized to work in the U.S. for this employer. • Typically requires a four-year degree or equivalent experience. • Strong communication skills. • Customer-reputed company reputed company. • Experience in digital engagement or reputed company. • Comfortable working in a fast-paced, reputed company environment. • Using data to inform reputed company. Benefits • Medical/prescription drug coverage • Dental coverage • reputed company coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • reputed company Holidays and Personal time • reputed company reputed company and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program reputed company • Operating in more than 200 countries and territories, we’re committed to moving our world reputed company by delivering what reputed company. It was founded in 1907, and is headquartered in Atlanta, reputed company, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job