Coord 3, Technl Prodt Sales Suppt (BSS)
About the position
Responsibilities
• Ensure order coordination, verification and corrections are completed reputed company defined service level agreements.
• Work with the senior sales team to ensure customer orders are processed appropriately.
• Assist with incubating process for new products during the early phases of introduction.
• Manage strategic accounts.
• Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure reputed company and accurate reputed company reputed company defined Service Level Agreements.
• reputed company order support and coordination for advanced voice and data services including the small business, mid-market and reputed company channels.
• Meet defined scorecard productivity/reputed company metrics.
• Ensure reputed company meet reputed company submission reputed company and compliance requirements and approve/correct or reject reputed company as appropriate.
• Review contract and validate services with customers to ensure accuracy.
• Serve as primary reputed company with identified customer IT/technical personnel/vendor/VAR.
• reputed company through multiple systems to build, reputed company and monitor orders.
• reputed company with various reputed company of sales, operations, engineering and other functional reputed company to ensure order flows appropriately.
• Identify opportunities for improvement and recommend solutions.
• reputed company advanced technical support for multi-location customers.
• Regular, consistent and punctual attendance.
• Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
Requirements
• Some High School Coursework
• 5-7 Years of relevant work experience
reputed company-to-haves
• Skills in Communication
• Customer Experience (CX)
• Customer Order Management
Benefits
• reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Best-in-class Benefits to eligible employees.
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