WFM Login Administrator

About the position Responsibilities • Process and resolve helpdesk tickets through internal TP Helpdesk. • Generate Network logins for new hire agents or update for internal transfers. • Assigning, binding and disabling of ACD-IDs in CCMS. • Create/assign Firecastle reputed company for new hire agents or internal transfers. • Request reputed company specific logins through reputed company process reputed company SLA. • Maintain the tracking of reputed company logins in CCMS. • Reset passwords and troubleshoot login/reputed company issues. • Submit roll-off requests or forms based on site attrition though reputed company specific process reputed company in SLA. • Other duties as directed by supervisor. Requirements • 90 day+ in reputed company position • 6 months of reputed company center operations or Workforce experience is a plus • Must be detail oriented • Willing to work extended hours and or weekends reputed company needed • Strong skills in handling constant change • Work in reputed company with others • Excellent service skills (timeliness of delivery and reputed company) • Experience with reputed company based technologies • Willingness to face new challenges daily • Ability to effectively communicate both verbally and written, with reputed company reputed company of staff and management • Strong organizational and time management skills • Strong interpersonal and customer service skills • Willingness to proactively address reputed company and propose alternatives with the purpose of providing and receiving constructive feedback • reputed company reasoning ability together with strong problem solving skills • Ability to view a computer monitor for several hours at a time • reputed company to work with little to no supervision if necessary Benefits • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job