Patient Advocate Representative - Delivering Exceptional Customer Service in a Dynamic Call Center Environment at blithequark

Join blithequark and Make a Difference in the Patient Community

Are you passionate about delivering top-notch customer service and making a meaningful impact in the lives of patients? At blithequark, we're redefining chronic care management with our innovative approach to at-home patient care. We're on the lookout for talented individuals who thrive in a fast-paced, patient-centric environment and are committed to providing exceptional support to our patients. If you're an attentive listener, a quick thinker, and a skilled problem-solver with a passion for relating to diverse individuals, we invite you to join our team as a Patient Advocate Representative I in our Patient Support Department.

About the Role

As a Patient Advocate Representative I, you'll be at the forefront of our call center operations, delivering first-class customer service in every interaction. Your primary focus will be on ensuring patient satisfaction, accurate and timely shipping of reorders, and providing cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You'll be the first point of contact for patients, helping to resolve their challenges and delivering on our promise of superior customer service.

Key Responsibilities

• Obtain and process authorizations for reorders, ensuring accurate and timely processing.
• Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
• Ensure patients have all required medical documentation to permit billing of services as assigned.
• Maximize patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
• Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
• Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
• Maintain a high degree of confidentiality always due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.

Qualifications and Skills

To succeed in this role, you'll need:

Essential Qualifications

• Minimum high school diploma or GED equivalent.
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills.
• Exceptional phone and email etiquette.

Preferred Qualifications

• Customer Service Experience.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Flexibility to work varied shifts, including evenings and weekends.

Career Growth and Learning Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Patient Advocate Representative I, you'll have opportunities to:

• Develop your customer service and communication skills.
• Gain a deeper understanding of the healthcare industry and medical documentation.
• Build your problem-solving and analytical skills.
• Advance your career within the company through internal promotions and training programs.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and patient-centric work environment. Our company culture is built on three core values:

Certainty

We commit to executing our responsibilities with precision and reliability. We use flexible interpersonal styles to build a cohesive and collaborative team based on trust and transparency.

Compassion

We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction. We ensure that the patient is the driving force behind business decisions, implementing service practices that meet the needs of both the patient and the organization.

Advancement

We're endlessly looking for ways to progress and become more innovative in all things we do. We encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $18.
• A comprehensive benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Conclusion

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. As a Patient Advocate Representative I, you'll play a critical role in ensuring patient satisfaction and driving business success. Apply now to take the first step in a rewarding career with blithequark.