Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark and the Industry

At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to driving innovation, creativity, and impact in the world, and we are looking for like-minded individuals to join our mission. The telecommunications industry is rapidly evolving, and blithequark is at the forefront of this change, providing the best network and entertainment services to our customers. As a Fiber Customer Support Analyst, you will play a critical role in delivering exceptional technical support and customer service to our Fios customers.

Job Overview

In this exciting role, you will join a tech support team in a call center to help our Fios customers with their voice, data, and video services. You will be responsible for troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your exceptional technical support and customer service skills will ensure that our customers receive the best possible experience, and you will be an integral part of our team's success.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

Essential Qualifications

To be successful in this role, you will have a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. A related Associate Degree or 2+ years of relevant experience is preferred, and technical support call center experience is a plus.

Preferred Qualifications

• A related Associate Degree or 2+ years of relevant experience
• Technical support call center experience

Skills and Competencies

To excel in this role, you will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be proficient in using computer and internet applications, and you will have a strong understanding of communication and networking components. Additionally, you will be able to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Fiber Customer Support Analyst, you will have access to training and development programs, mentorship opportunities, and career advancement possibilities. You will be part of a dynamic team that values innovation, creativity, and impact, and you will have the opportunity to contribute to the success of our organization.

Work Environment and Company Culture

blithequark is a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to diversity, equity, and inclusion, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. The compensation range for this position is competitive, and you will have the opportunity to earn incentives based on your performance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Fiber Customer Support Analyst, you will be part of a dynamic team that is dedicated to driving innovation, creativity, and impact in the world. You will have the opportunity to grow and develop your skills, contribute to the success of our organization, and make a meaningful difference in the lives of our customers. Apply now to join our team and start your journey with blithequark!