Experienced Ranking Director, Operations - Character Client Experience for Client Advanced Character Team

Join the Team at Blithequark: Revolutionizing Customer Experience

Blithequark is at the forefront of transforming the retail landscape by putting the customer at the heart of everything we do. Our Client Advanced Character team is instrumental in understanding who our customers are and ensuring streamlined processes, security, flexibility, regulatory compliance, and top-tier customer experiences. We're now seeking a highly skilled Ranking Director, Operations - Character Client Experience to lead our efforts in creating a cohesive and consistent digital perspective on customers' relationships with Blithequark.

About Blithequark and Our Industry

Blithequark operates in the dynamic retail sector, where customer experience is paramount. Our mission is to enhance customer centricity by extending our understanding of customers and their preferences. We collaborate with various teams, including product, engineering, and business groups, to drive this vision forward. Our work impacts how customers interact with us across different touchpoints, including in-store experiences and digital platforms.

Key Responsibilities

• Support the improvement of Character client experiences across predetermined client experience spaces, such as store administration work desks and checkout.
• Analyze existing CX streams at various touchpoints.
• Design tests for personality capture (e.g., telephone number).
• Interpret the client experience plan to enhance personality capture and utilization at exchange points, from paper to execution plans.
• Develop an execution roadmap for select experience execution.
• Collaborate with product, field, and analysis teams to develop examinations.
• Participate in cross-functional meetings to validate tests.
• Oversee tests in the field and send them in alignment with Blithequark field operations teams.
• Work with analysis to interpret results and suggest improvements.
• Track progress, set up and execute a reporting structure, and develop gauges to overcome expected challenges.
• Manage partner relationships to ensure effective execution.

Essential Qualifications

• Four-year college education in Business Organization, Engineering, Operations, or a related field.
• 3 years of experience in operations, project management, or a related area, or 5 years of experience with 1 year of administrative experience.
• Proven ability to influence internal partners.
• Demonstrated expertise in executing effective drives.
• Experience with Agile techniques and project management tools.

Preferred Qualifications

• Leadership of cross-functional teams or projects.
• Master's or Bachelor's degree in Operations Management or related field.
• Project Management Professional (PMP) accreditation.

What You'll Achieve

• Drive the execution of Digital Identity initiatives in store environments.
• Launch and scale capabilities to enable enhancements to client experiences and adaptation.
• Collaborate with Omni experiences and Store Operations teams to deliver top-notch client ID solutions.
• Build deep connections with colleagues to impart progress, show results, and gain buy-in from senior leadership.

Why Work at Blithequark?

At Blithequark, we offer a dynamic work environment that values innovation, teamwork, and customer satisfaction. Our culture is built on the principles of respect, integrity, and transparency. We believe in empowering our employees to take ownership of their work and provide them with the resources and support needed to excel.

Compensation and Benefits

We offer competitive compensation packages, including performance-based bonuses and a wide range of benefits designed to support the well-being and financial security of our employees. Our benefits include:

• Medical, vision, and dental coverage.
• 401(k) and company-paid life insurance.
• Paid time off (PTO) and sick leave.
• Parental leave and family care leave.
• Jury duty and voting leave.
• Short-term and long-term disability.
• Education assistance through our Live Better U program.

Career Growth and Learning

At Blithequark, we're committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and education assistance to help you achieve your career goals.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving digital transformation in the retail sector, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page to join the team at Blithequark.

Conclusion

As a Ranking Director, Operations - Character Client Experience at Blithequark, you'll play a critical role in shaping our customer experience strategy and driving business growth. If you're a motivated and results-driven professional with a passion for customer experience and digital transformation, we invite you to join our team and make a meaningful impact on the retail industry.