Experienced Executive Customer Relations Analyst – Global Customer Research & Solutions at Blithequark

Join the Team at Blithequark and Lead the Way in Customer Relations

At Blithequark, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join Blithequark, you become part of a team that values personal and professional growth, offering benefits, programs, and flexibility to support you every step of the way. Here, you'll learn and grow as you create a career journey that's unique and meaningful to you.

About Blithequark and the Industry

Blithequark operates in the financial services industry, specifically in the credit card and payment solutions sector. Our company is built on a foundation of customer-centric values, integrity, and collaboration. We strive to provide the world's best customer experience every day, upholding our powerful backing promise. Our culture promotes a supportive environment where every colleague feels valued, seen, heard, and included.

Job Summary

We are seeking an experienced Executive Customer Relations Analyst to join our Global Customer Research & Solutions (GCRS) team at Blithequark. As an Executive Analyst, you will be responsible for the prompt and accurate response to Executive, Legal, and Regulatory Agency correspondence and hotline within an aggressive and strict timeframe. You will effectively research and resolve complex Card Member issues by leveraging relationships across multiple areas of the business.

Key Responsibilities

• Prompt and accurate response to Executive level escalations
• Effectively research and resolve complex Card Member issues by leveraging relationships across multiple areas of the business
• Manage multiple relations across various executive offices
• Research consumer concerns through Blithequark applications and tools
• Identify and resolve systematic and procedural breakdowns within the customer journey
• Package findings through executive case studies and visually via presentations
• Present customer friction points to executives and services partners
• Adhere to compliance and regulatory requirements while identifying business opportunities
• Build a strong network across regions to enhance service delivery
• Demonstrate customer and brand advocacy

Essential Qualifications

• Strong experience in customer relations and executive escalations
• Proven track record in compliance and regulatory requirements
• Strong networking and relationship management abilities
• Excellent communication skills
• Ability to evaluate risks and generate creative solutions

Preferred Qualifications

• Bachelor's degree in a relevant field such as Business Administration or related disciplines
• Experience in customer service or executive relations
• Proven experience in analyzing customer inquiries and resolving issues
• Familiarity with regulatory requirements and compliance standards

Skills and Competencies

• Strong analytical skills
• Excellent relationship management and interpersonal skills
• Ability to research and resolve complex issues
• Proficient in using Blithequark applications and tools
• Strong presentation skills, particularly with PowerPoint
• Ability to embrace customer advocacy and brand advocacy
• Capacity to foster a customer-first culture and growth mindset

Career Growth and Development Opportunities

At Blithequark, we emphasize personal and professional growth, offering various training and development opportunities to help employees advance their careers. Our company culture promotes a supportive environment where every colleague feels valued and included.

Benefits and Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Compensation

The salary range for this position is $55,000 to $105,000 annually, plus bonus benefits. The actual salary will be determined based on location, experience, and other job-related factors.

Why Work at Blithequark?

Joining Blithequark means being part of a diverse global community that prioritizes personal and professional development while striving for excellence in customer service. This role offers an exciting opportunity to work on complex issues in a supportive environment, contributing to meaningful outcomes for both the company and its customers.

Work Environment and Company Culture

Blithequark promotes a culture of collaboration, integrity, and customer-centric values, making it a supportive environment where every colleague feels valued and included. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.

Location

This position is based in Phoenix, AZ. Phoenix offers a thriving job market and a vibrant cultural scene, with numerous opportunities for entertainment, outdoor activities, and community engagement. The city's warm climate and beautiful landscapes make it an ideal place for both personal and professional growth.

How to Apply

If you're passionate about customer relations and want to join a team that values personal and professional growth, apply today to become an Executive Customer Relations Analyst at Blithequark. We look forward to hearing from you!