Experienced Full-Time Customer Experience Chatroom Operator - Remote Opportunity with blithequark

Join the blithequark Team: Where Conversations Come Alive

blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. Our innovative platform has facilitated over half a billion humanized conversations, making us the go-to choice for top enterprises worldwide. We're now expanding our Conversion Improvement team and looking for exceptional Customer Experience Chatroom Operators to join our dynamic, remote team.

About blithequark and Our Mission

At blithequark, we're passionate about empowering enterprises to capture intent and drive meaningful conversations. Our focus on humanized conversations has sparked rapid growth since our inception in 2016. We're well-funded and committed to accelerating our next era of growth, expansion, and innovation. Our team is built on core values that foster personal growth, and every member has a direct impact on our company's success.

Job Overview

As a Customer Experience Chatroom Operator at blithequark, you'll play a vital role in handling top clients and use cases. You'll engage with consumers, respond contextually, and categorize their queries accurately. Your goal will be to provide thoughtful, articulate, and appropriate guidance specific to each conversation, industry, and subject. Your work will help inform our natural language model, making your accuracy crucial to our success.

Key Responsibilities:

• Respond to inbound messages via our chat room within 30 seconds, utilizing point-and-click frequently asked questions canned responses.
• Create ad-hoc responses that are relevant, appropriate, and compliant with industry regulations.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain a 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Participate in other projects as assigned.

Requirements and Qualifications

Essential Skills and Abilities:

• Experience in a Customer Service Chatroom environment.
• Proven experience with writing responses to consumers in real-time, chat-based environments.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail and high standards of excellence/perfection.
• Comfortability on a computer with advanced typing skills.
• Good grammatical, spelling, and logic skills.
• Exceptional verbal, communication, and written skills.
• Reliability and responsibility to a designated schedule.
• Reliable strong internet/WiFi connection.

Education:

• High School or equivalent.
• College Degree a plus.

What We Offer

Benefits and Perks:

• Full-time role with eligibility for blithequark's benefits program.
• Opportunity to work remotely from anywhere.
• Flexible scheduling with 24/7 operations.
• Competitive compensation package.
• Opportunities for career growth and professional development.

Our Core Values

At blithequark, we're guided by core values that drive our daily work and interactions:

Lean:

We strive for the right balance between administration and action, streamlining processes to ensure efficiency and effectiveness.

Passion:

We express passion daily by taking ownership of our work, expanding beyond our base role, and contributing to the success of our teammates and clients.

Happiness:

We prioritize finding balance in our personal and work lives, participating in group and team activities, and taking advantage of our telecommute possibilities and wellness programs.

Improve:

We're committed to continuous improvement, streamlining processes, and innovating to enhance our daily work experience, teammate collaboration, and client satisfaction.

Team:

We support and assist our teammates, taking on additional projects and responsibilities to drive collective success.

Why Join blithequark?

As a Customer Experience Chatroom Operator at blithequark, you'll be part of a dynamic team that's revolutionizing conversational outreach. You'll have the opportunity to:

• Work with top clients and use cases.
• Develop your skills in a fast-paced, innovative environment.
• Contribute to the growth and success of our company.
• Enjoy a flexible, remote work arrangement.
• Benefit from our comprehensive benefits program and competitive compensation package.

Ready to Join Our Team?

If you're a customer service-driven individual with exceptional communication skills and a passion for conversational outreach, we want to hear from you! Apply now to become a Customer Experience Chatroom Operator at blithequark and be part of our mission to deliver humanized conversations that drive meaningful connections.