Experienced Full Stack Online Chat Specialist – Customer Service & Engagement at Blithequark

Join the Blithequark Team as an Online Chat Specialist and Elevate Customer Experience

Blithequark is a dynamic and growing company that's revolutionizing the way businesses interact with their customers. We're seeking a highly motivated and experienced Online Chat Specialist to join our team and provide top-notch customer service to our clients. As an Online Chat Specialist at Blithequark, you'll be the face of our company, engaging with site visitors, responding to their queries, and delivering exceptional customer experiences.

About Blithequark and the Industry

Blithequark operates in the customer service and engagement industry, providing innovative solutions to businesses to enhance their customer interactions. Our company culture is built on the principles of empathy, kindness, and a passion for delivering outstanding customer experiences. We're a team of like-minded individuals who are dedicated to making a positive impact in the lives of our customers and clients.

Job Summary

We're looking for a skilled and enthusiastic Online Chat Specialist to join our team. As an Online Chat Specialist at Blithequark, you'll be responsible for providing exceptional customer service to our clients through online chat software. You'll engage with site visitors, respond to their queries, and provide prompt and accurate assistance. This is a remote position, and you'll be working from home as part of our team.

Key Responsibilities

• Respond to Incoming Customer Live Chats: Answer customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Evaluate Customer Interactions: Evaluate customer interactions and elevate issues to the Online Chat Manager when necessary.
• Build Relationships with New Customers: Create relationships with new customers to better understand and achieve their needs.
• Respond to Customer Queries: Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately.
• Promote Client Products and Services: Promote interest in client products and services.
• Consistently Achieve Established Standards: Consistently achieve established standards of the position.
• Project a Positive and Professional Image: Continually portray and project a positive and professional image.
• Provide Administrative Support: Provide administrative support to the customer service team.
• Assist with Overflow Work: May assist with overflow work and other duties as needed.

Essential Qualifications

• Strong Work Ethic: Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment.
• PC Keyboarding and Internet Experience: PC keyboarding and internet experience.
• Strong Communication and Interpersonal Skills: Strong communication and interpersonal skills, including written and verbal.
• Upbeat Positive Attitude: Upbeat, positive attitude and professional demeanor.
• Articulate and Client-Facing: Articulate and well-accustomed to a client-facing role.
• Proficient Written and Verbal Communication Skills: Proficient written and verbal communication skills in English.
• Basic Technical Skills: Basic technical skills (able to navigate through smartphone and computer applications).
• Positive and Empathetic Personality: Positive, kind, and empathetic personality.

Preferred Qualifications

• Experience in Customer Service: Previous experience in customer service or a related field.
• Certification in Customer Service: Certification in customer service or a related field.
• Experience with Online Chat Software: Experience with online chat software.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As an Online Chat Specialist, you'll have opportunities to:

• Develop Your Skills: Develop your skills and knowledge in customer service and engagement.
• Advance in Your Career: Advance in your career with opportunities for promotion and growth.
• Participate in Training and Development Programs: Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a positive and supportive work environment. As a remote team member, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the principles of:

• Empathy: We're empathetic and understanding in our interactions with customers and team members.
• Kindness: We're kind and compassionate in our interactions with customers and team members.
• Passion for Customer Service: We're passionate about delivering outstanding customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package and a range of benefits, including:

• Company Equity Program: Company equity program.
• Medical, Dental, Life, and Vision Insurance: Medical, dental, life, and vision insurance.
• Unlimited Paid Time Off: Unlimited paid time off.
• Paid Family Leave: Paid family leave.
• Short-Term Disability: Short-term disability.
• 401k Plan: 401k plan.
• Reimbursement for Education and Professional Development: Reimbursement for education and professional development.
• Employee Assistance Program: Employee assistance program.

Conclusion

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As an Online Chat Specialist, you'll have the opportunity to make a positive impact on our customers' lives and contribute to the growth and success of our company. Apply now and join our team!