Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at blithequark: Where Customer Care Meets Innovation

Are you passionate about delivering exceptional customer experiences and looking for a rewarding career in a dynamic and growing industry? blithequark, a leading telehealth company, is seeking highly motivated and customer-focused individuals to join our team as Remote Entry Level Customer Service Agents. As a key member of our Clinical Support Services team, you will have the opportunity to make a significant difference in the lives of patients and their families while working in a fast-paced and supportive environment.

About blithequark

blithequark is a pioneering telehealth company that connects patients with clinicians and medical professionals across the country. Our mission is to provide high-quality, patient-centered care that is accessible and convenient. We value our customers and strive to deliver exceptional service that exceeds their expectations. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and innovation.

Job Summary

As a Remote Entry Level Customer Service Agent at blithequark, you will be the first point of contact for patients and their families, providing exceptional customer care and support. You will receive calls from patients, gather information, and relay it to clinicians who will provide medical assistance. This is a rewarding and challenging role that requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced and dynamic environment.

Key Responsibilities:

• Receive and process calls from patients and their families, gathering information and relaying it to clinicians
• Provide exceptional customer care and support, responding to patient inquiries and concerns
• Work in a fast-paced environment, handling multiple calls and prioritizing tasks as needed
• Utilize strong communication and interpersonal skills to de-escalate difficult situations and provide solutions
• Maintain accurate records and documentation of patient interactions
• Collaborate with clinicians and other team members to ensure seamless patient care
• Participate in ongoing training and development to enhance customer care skills and knowledge

Requirements:

Essential Qualifications:

• 18 years of age
• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboard and typing skills, with a minimum of 40 words per minute
• Proficient use of Microsoft Office and internet navigation
• Strong customer service skills, with the ability to speak with a smile in your voice
• Access to a high-speed internet connection on a personal network (not shared)
• Personal, private, and patient-confidential workspace environment

Preferred Qualifications:

• Previous experience in customer service or a related field
• Experience working in a telehealth or medical environment
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

What We Offer:

Compensation and Benefits:

• Starting pay: $18.00 per hour
• Opportunity to increase pay quickly, with promotions from within
• Comprehensive health, dental, vision, and retirement plans for full-time team members
• Paid time off and holidays (including evenings and weekends)

Work Environment:

• Remote work opportunity (work from home) after a two-week orientation and training in our Gilbert training center
• Monday - Friday schedule
• Supportive and dynamic work environment with a team of dedicated professionals

Career Growth and Development:

• Ongoing training and development opportunities to enhance customer care skills and knowledge
• Opportunities for advancement within the company
• Collaborative and supportive team environment that encourages growth and learning

How to Apply:

If you are a motivated and customer-focused individual looking for a rewarding career in a dynamic and growing industry, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role.

As a valued member of our team, you will have the opportunity to make a significant difference in the lives of patients and their families while working in a supportive and dynamic environment. We look forward to hearing from you and discussing this opportunity further.