**Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that will take you to the far corners of the world, challenge you to grow, and reward you with a sense of fulfillment and purpose? Look no further than blithequark, where we're seeking an exceptional Customer Service Manager to join our team. As a key member of our Airports Group within the Client Experience Division, you'll have the opportunity to make a real impact on the lives of our customers, colleagues, and the community we serve. **Why You'll Love This Role** At blithequark, we're not just looking for a Customer Service Manager – we're looking for a leader who embodies our values of Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability. As a CSM, you'll be responsible for driving operational excellence, fostering a culture of safety and respect, and delivering exceptional customer experiences. You'll have the opportunity to develop your skills, knowledge, and expertise within the organization, and contribute to the growth and success of our team. **What You'll Do** As a Customer Service Manager at blithequark, you'll be responsible for: * Drives operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. * Be a safety advocate: Identify and address safety concerns on a case-by-case basis * Establish team and individual objectives aligned with departmental and organizational goals; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors. * Establish and promote successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures. * Embody the fundamental values: (Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability) * Manage escalated service issues and be visible to colleagues when issues arise * Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders. **Favored Capabilities and Qualifications** * Education and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications. * Abilities, Licenses, and Certifications: + Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. + Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed + Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. + Strong critical thinking skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to get moving and accuracy + Ability to use sound business judgment to resolve issues with internal and external clients. + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement + Ability to work additional hours when operational needs arise + Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we're committed to supporting our colleagues in their personal and professional growth. As a Customer Service Manager, you'll have access to: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join Our Team** At blithequark, we're proud to be a diverse and inclusive workplace where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job