**Experienced Customer Service Representative – Work From Home Opportunity with Blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and excellence? Look no further than Blithequark, where we're passionate about delivering exceptional customer experiences and creating a workplace that's as unique as you are. **Why You'll Love This Role** As a Customer Service Representative at Blithequark, you'll have the opportunity to work from home and make a real difference in the lives of our customers. You'll be the face of our brand, providing top-notch support and resolving issues with empathy, professionalism, and a smile. Our customers are at the heart of everything we do, and we're looking for talented individuals like you to join our team and help us exceed their expectations. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Handling customer inquiries and resolving issues in a timely and professional manner * Providing accurate and helpful information to customers via phone, email, or chat * Escalating complex issues to senior team members or management as needed * Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Participating in ongoing training and development to enhance skills and knowledge * Meeting and exceeding performance metrics and quality standards * Adhering to Blithequark's policies, procedures, and values **What You'll Do** Some of the specific tasks you'll perform as a Customer Service Representative include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and front seat tasks (excluding curbside) * Correcting oversold seat tasks and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation * Coordinating refuel and revitalize services * Performing traveler loading, including ticket lift or ticket lift/confirmation * Operating door readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models * Operating jetways/spans for boarding and deplaning travelers * Making boarding and flight door announcements * Conveying domestic/international flight records * Performing traveler service flight close-out systems * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing visa-related transactions at stands in the ticket counter area and activation stations * Helping travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and initiating travelers' self-labeled bags at activation stations * Helping clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and project worker/ground handling arrangements or agreements * Having regular and predictable attendance on site, including fulfilling any mandatory overtime requirements * Answering and assisting during security and crisis situations * Providing connecting travelers with gate information * Providing quality customer service in a professional manner and according to Blithequark's standards **What You'll Get** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Competitive hourly rate of $35/hour * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) program with company match * Flexible spending accounts for healthcare and dependent care expenses * Paid time off and holidays * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * A dynamic and inclusive work environment that values diversity and inclusion **What We're Looking For** To succeed in this role, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills in certain areas * A valid driver's license as required by local authorities * Ability to pass FAA background checks to qualify for unescorted access to airport security identification display areas (SIDA), if applicable * Ability to obtain proper airport power or US Customs security identifications, if relevant * Completion of a pre-employment drug screen, extensive background check, or fingerprinting to meet company and security requirements * Ability to work in the U.S. **Preferred Qualifications** * Previous customer service experience, preferably in a high-volume environment * Working knowledge of Sabre or other travel service systems * Experience working in a fast-paced environment * Strong communication and problem-solving skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values diversity and inclusion, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and values. Apply for this job