**Experienced Full Stack Customer Service Representative – Remote Work-From-Home Opportunity at blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and contact center customer services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization, ensuring clients do more for less. **Job Overview** As an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, troubleshooting basic technical issues, and building strong relationships with customers. You will be part of a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth. **Key Responsibilities** * Handle inbound calls, emails, and chats from customers, providing timely and effective solutions to their queries and concerns * Troubleshoot basic technical issues, escalating complex problems to senior team members or technical support teams as needed * Build strong relationships with customers, understanding their needs and preferences to deliver personalized solutions * Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer profiling * Recognize sales opportunities and apply sales skills to upgrade customer accounts, ensuring revenue growth and customer satisfaction * Explain and position products and processes with customers, ensuring they understand the value and benefits of our services * Appropriately escalate customer dissatisfaction with managerial teams, ensuring prompt resolution and customer satisfaction * Ensure first call resolution through problem-solving and effective call handling, minimizing the need for follow-up calls and emails **Essential Qualifications** * 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Previous experience in customer service, sales, or a related field * Knowledge of CRM systems and customer relationship management principles * Experience with data entry, order processing, and customer profiling * Basic knowledge of technical support principles and troubleshooting techniques * Ability to work in a team environment, collaborating with colleagues to achieve shared goals * Willingness to learn and adapt to new systems, processes, and technologies **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service orientation and empathy * Ability to learn and adapt to new systems, processes, and technologies * Basic knowledge of technical support principles and troubleshooting techniques **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Comprehensive onboarding program to ensure a smooth transition into the role * Ongoing training and coaching to develop customer service and sales skills * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools to support customer service and sales efforts * Collaborative and supportive team environment that encourages learning and growth **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is passionate about delivering exceptional customer experiences. We are committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. Our team is dedicated to supporting each other and driving business growth through innovation and collaboration. **Compensation, Perks, and Benefits** We offer a competitive compensation package that includes: * Hourly pay with bonus opportunities * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Flexible scheduling and work-life balance * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools to support customer service and sales efforts * Collaborative and supportive team environment that encourages learning and growth **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We believe that diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on blithequark's response to COVID-19, please visit www.blithequark.com/covid-19. **Apply Now** If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please submit your application through our careers page, including a cover letter and resume. We look forward to hearing from you! Apply for this job