**Experienced Medicaid Customer Service Representative – Remote Opportunity in Nevada**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a Medicaid Customer Service Representative, working remotely from the comfort of your own home in Nevada. At blithequark, we're revolutionizing the way we approach customer service, and we're looking for talented individuals like you to help us achieve our mission. As a Medicaid Customer Service Representative, you'll play a vital role in addressing the concerns and resolving the issues of our clients' customers, providing top-notch support and exceeding their expectations. **About blithequark** blithequark is a global leader in customer service and experience, with a presence in 18 countries around the world. We're proud to offer a wide range of career opportunities, from customer service and training to management, recruiting, and more. And with over 70% of our leaders promoted from within, we're committed to helping our employees grow and succeed. But what really sets us apart is our commitment to making a positive impact on the world. Through our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA), we're dedicated to empowering people and supporting their communities. As a member of our team, you'll have the opportunity to make a real difference in the lives of others. **Job Summary** As a Medicaid Customer Service Representative, you'll be the face of blithequark, providing exceptional support and resolving issues for our clients' customers. Your primary responsibilities will include: * Assisting customers with issues and concerns they're experiencing during the use of our product and/or service * Documenting call-related information for auditing and reporting purposes * Maintaining and updating customer information as necessary * Upselling current customers on new or enhanced services **Responsibilities** * Provide exceptional customer service, addressing concerns and resolving issues in a timely and professional manner * Document call-related information, including customer interactions, issues, and resolutions * Maintain accurate and up-to-date customer information, including contact details and service history * Identify opportunities to upsell current customers on new or enhanced services, increasing revenue and improving customer satisfaction * Collaborate with internal teams to resolve complex issues and improve overall customer experience * Stay up-to-date on product and service offerings, ensuring accurate information and recommendations are provided to customers * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or similar environment * Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make sound decisions * Proficiency in computer software and systems, including CRM and call center platforms * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Preferred Qualifications** * Experience working in a Medicaid or healthcare-related environment * Knowledge of customer service principles and best practices * Certification in customer service or a related field (e.g., Certified Customer Service Representative) * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make sound decisions * Proficiency in computer software and systems, including CRM and call center platforms * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date customer information * Ability to work independently and as part of a team, with a focus on collaboration and continuous improvement **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and succeed. As a Medicaid Customer Service Representative, you'll have access to a wide range of training and development opportunities, including: * Ongoing training and coaching to improve customer service skills and knowledge * Opportunities for career advancement and professional growth, with over 70% of our leaders promoted from within * Access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * A dynamic and supportive work environment, with a focus on collaboration and continuous improvement **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home in Nevada. Our remote work environment is designed to be collaborative and supportive, with regular check-ins and virtual team meetings to ensure you feel connected and engaged. At blithequark, we're committed to creating a positive and inclusive work environment, where everyone feels valued and respected. Our company culture is built on a foundation of empathy, kindness, and compassion, with a focus on making a positive impact on the world. **Compensation, Perks, and Benefits** As a Medicaid Customer Service Representative, you'll receive a competitive hourly rate of $15 per hour, with opportunities for overtime and bonuses. You'll also have access to a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) matching and paid time off * Access to a range of employee discounts and perks, including gym memberships and travel discounts * Opportunities for professional growth and development, with ongoing training and coaching to improve customer service skills and knowledge **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Medicaid Customer Service Representative position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job