Experienced Remote Customer Service Representative for Alarm Monitoring Services at blithequark

Join blithequark's Dynamic Team as a Remote Customer Service/Call Center Representative

blithequark is excited to announce a Virtual Open House event on Tuesday, December 12th at 11:00am, offering you a unique opportunity to learn more about our company culture and the role of a Remote Customer Service/Call Center Representative. To attend, please RSVP by emailing Dawn Delk at DawnDelk@cmsn.com.

As a leading provider of 24-hour alarm monitoring services for residential and commercial customers, blithequark is seeking highly skilled and dedicated individuals to join our team in Manasquan, New Jersey. If you're passionate about delivering exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to explore this opportunity further.

About blithequark and the Alarm Monitoring Industry

blithequark is at the forefront of the alarm monitoring industry, providing critical services that ensure the safety and security of our customers. Our team is dedicated to responding to emergency signals, verifying alarm activations, and dispatching the necessary authorities in a timely and efficient manner. As a Remote Customer Service/Call Center Representative, you will play a vital role in this process, working closely with our team to provide top-notch service to our customers.

Key Responsibilities

• Handle emergency signals and respond to customer inquiries in a professional and courteous manner.
• Notify and verify alarm signals, ensuring accurate and timely communication with customers and authorities.
• Dispatch proper authorities as needed, demonstrating a strong understanding of our services and protocols.
• Provide exceptional customer service, resolving issues and addressing concerns in a fair and efficient manner.
• Participate in ongoing training and development, staying up-to-date on industry trends and best practices.

Requirements and Qualifications

To be considered for this role, you must meet the following essential qualifications:

• High school diploma or equivalent (GED).
• Previous customer service experience, preferably in a call center or alarm monitoring environment.
• Flexibility to work varied shifts, including weekends, holidays, and overtime.
• Strong computer literacy and ability to learn new software and systems.
• Reliable commute to our Manasquan, NJ location for training (within 45 minutes).

Preferred qualifications include:

• Bilingual language skills, with the potential to earn a bilingual differential.
• Previous experience in an alarm monitoring or related field.
• Strong problem-solving and analytical skills.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment. Some of the benefits you can expect include:

• Competitive starting pay of $17.49/hour, with opportunities for shift differentials up to $4.00/hour.
• Medical, dental, and vision insurance, along with a range of other benefits.
• Generous PTO package, allowing you to recharge and maintain a healthy work-life balance.
• Tuition reimbursement program, supporting your ongoing education and career development.
• A family-oriented team environment that values collaboration and teamwork.
• Opportunities for career growth and professional development within the company.
• Potential for work-from-home opportunities after successful completion of training.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and the values that drive our business. We're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth. As a Remote Customer Service/Call Center Representative, you'll be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact in our community.

Our hybrid remote work model allows you to work from home while still being connected to our team in Manasquan, NJ. We're invested in providing the tools and resources you need to succeed in your role, and we're committed to supporting your ongoing development and growth.

Compensation and Benefits

We offer a comprehensive compensation package that includes:

• 401(k) plan and retirement savings options.
• Dental, vision, and health insurance.
• Employee assistance program and mental health support.
• Flexible spending account and health savings account options.
• Life insurance and other benefits.
• Paid time off and holidays.
• Professional development assistance and tuition reimbursement.
• Referral program and employee discounts.

Why Join blithequark?

If you're looking for a challenging and rewarding role with a dynamic company, we encourage you to apply for this Remote Customer Service/Call Center Representative position at blithequark. With our comprehensive benefits package, supportive work environment, and opportunities for career growth, we're confident that you'll find this role to be a great fit.

To apply, please follow the link to our application portal: https://jobs.adt.com/job/19114798/remote-customer-service-call-center-representative-remote/. We look forward to hearing from you and exploring how you can contribute to our team!

Don't miss our Virtual Open House event on December 12th – RSVP today and take the first step towards a rewarding career at blithequark!