Experienced Part-Time Remote Customer Service Specialist for blithequark - Healthcare Industry Expert Needed

Join blithequark, a Leading Healthcare Organization, as a Part-Time Remote Customer Service Specialist

Are you a customer service professional with a passion for delivering exceptional patient experiences in the healthcare industry? Do you have recent healthcare or customer service experience and are looking for a part-time remote opportunity? blithequark, a renowned multi-specialty physician-led organization, is seeking a skilled and dedicated Part-Time Remote Customer Service Specialist to join their team.

About blithequark and the Healthcare Industry

blithequark is a prominent healthcare organization that has been providing extraordinary care to patients for over two decades. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region, blithequark is committed to delivering high-quality patient care and improving the health and well-being of the communities they serve. As a leader in the healthcare industry, blithequark is dedicated to fostering a culture of excellence, compassion, and innovation.

Role Overview

As a Part-Time Remote Customer Service Specialist at blithequark, you will be the initial point of contact for patients, healthcare facilities, physicians, and clinical staff, facilitating patient healthcare needs and providing exceptional customer service. This role requires a high level of critical thinking, speed, and accuracy in navigating the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain patient privacy and security.

Key Responsibilities

• Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain patient privacy and security as outlined by HIPAA.
• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and check insurance eligibility.
• Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions.
• Document and send messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Communicate directly with providers (physicians) to relay pertinent clinical information during after hours.
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Essential Qualifications

• High School Diploma or GED
• 2-5 years of customer service experience, preferably in a healthcare setting
• Typing speed of at least 35 wpm with 90% accuracy
• Ability to work in a constant state of alertness and in a safe manner
• Excellent communication and interpersonal skills
• Strong critical thinking and problem-solving skills

Preferred Qualifications

• Recent healthcare or customer service experience
• Knowledge of electronic health records and HIPAA regulations
• Experience working in a fast-paced, dynamic environment
• Ability to work independently and as part of a remote team

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package and resources to support their physical, emotional, social, and financial well-being. Our Total Rewards program includes:

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire date
• Disability insurance paid for by blithequark
• Pension Plan/403(b) Plan funded by blithequark
• 401(k) plan with blithequark match
• Tuition Assistance available on the first day
• blithequark Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Company Culture

As a Part-Time Remote Customer Service Specialist at blithequark, you will have the flexibility to work from home while being part of a dynamic and supportive team. Our company culture values excellence, compassion, and innovation, and we are committed to fostering a work environment that is inclusive, collaborative, and engaging.

Career Growth Opportunities

At blithequark, we are dedicated to supporting the career growth and development of our employees. As a Part-Time Remote Customer Service Specialist, you will have opportunities to develop your skills and expertise in customer service, healthcare, and electronic health records. You will also have access to training and development programs, including the blithequark Institute for Learning and Development.

Compensation and Perks

We offer a competitive compensation package and a range of benefits and perks, including those listed above. As a part-time benefit-eligible employee, you will have access to a comprehensive benefits package and resources to support your well-being.

Why Join blithequark?

If you are a motivated and compassionate customer service professional looking for a part-time remote opportunity in the healthcare industry, we encourage you to apply to join our team at blithequark. With a commitment to delivering exceptional patient care and improving the health and well-being of our communities, we offer a dynamic and supportive work environment that is perfect for professionals who are passionate about making a difference.

To be considered for this role, you must live within 1 hour of St. Louis, Missouri, and be available to work the following shift:

• Monday-Tuesday: 7:30am-4pm
• Wednesday-Friday: 9am-1pm

If you are ready to join a team that is dedicated to delivering exceptional patient care and making a difference in the healthcare industry, please apply today!