Customer Support Representative - Multilingual (German, English, Russian) - Remote Opportunity at blithequark

Join the Team Behind Global Gaming Phenomena

blithequark is a trailblazer in the mobile game development industry, boasting an impressive portfolio of games that have captivated a vast audience worldwide. With a staggering 2.3 billion installations and over 30 million daily players, our games are a significant part of the gaming landscape. We're on the lookout for a talented Customer Support Representative who is fluent in German, English, and Russian to join our dynamic team and provide top-notch support to our global player base.

About the Role

As a Customer Support Representative at blithequark, you will be the primary point of contact for players experiencing issues with our free-to-play mobile games across multiple platforms. Your expertise and multilingual capabilities will enable you to deliver exceptional technical support, ensuring a seamless gaming experience for our diverse community.

Key Responsibilities:

• Provide technical support to players via various channels, managing player tickets with the assistance of support engineers.
• Engage with a global player base, offering technical advice and assistance to resolve issues efficiently.
• Identify, prioritize, and resolve player issues promptly, collaborating with cross-functional teams such as production, QA, design, programming, legal, and marketing to implement effective solutions.
• Utilize your research skills to devise innovative solutions and enhance our support services, ensuring continuous improvement.

Essential Qualifications

To excel in this role, you must possess:

• Excellent communication skills in English, German, and Russian, both verbal and written, to effectively interact with our diverse player base.
• A knack for quickly grasping technical concepts and explaining them to users with varying levels of technical expertise.

Preferred Qualifications:

• Experience playing mobile games, which will help you better understand our players' needs and concerns.

Skills and Competencies

To succeed as a Customer Support Representative at blithequark, you'll need:

• Strong problem-solving skills and the ability to work under pressure.
• Excellent customer service skills, with a focus on delivering personalized support.
• The ability to work collaboratively as part of a global team.
• Adaptability and a willingness to learn and grow with our company.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have access to:

• Internal bootcamps and training programs to enhance your technical skills and knowledge.
• Reimbursement for relevant conferences and courses to stay up-to-date with industry trends.
• Opportunities to work with diverse departments and teams, broadening your understanding of the company and the gaming industry.

Work Environment and Company Culture

blithequark offers a flexible work environment, allowing you to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Our company culture is built around:

• Healthcare and Wellness: We offer reimbursement for online sessions with a psychologist, healthcare coverage for you and your children, including dental insurance and COVID-19 treatment.
• Work-Life Balance: Enjoy a generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances.
• Professional Development: Take advantage of our reimbursement program for relevant conferences and courses, as well as discounted English language courses.
• Entertainment and Community: Participate in hundreds of events worldwide, including contests, sports challenges, parties, hackathons, and team-building activities.
• Fitness and Wellness: We're committed to supporting a healthy lifestyle, offering reimbursement for gym memberships or fitness app subscriptions.
• Community Involvement: We're dedicated to giving back through charity projects and a grant competition that supports employee initiatives.

Compensation and Benefits

While specific details may vary, blithequark offers a comprehensive compensation package that includes a competitive salary, benefits, and perks designed to support your well-being and career growth.

Join Our Team

If you're a motivated and multilingual individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Representative, you'll play a critical role in ensuring the satisfaction of our global player base, while enjoying a rewarding career with a leading mobile game development company.

Don't miss this chance to be part of a dynamic team that is shaping the future of gaming. Apply now and take the first step towards a fulfilling career at blithequark.