Experienced Customer Experience Concierge Professional – Delivering Exceptional Service in a Fast-Paced, Premium Lounge Environment at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We are passionate about delivering the world's best customer experience every day, and we are looking for talented individuals to join our team. Our Centurion Lounge Network is a premium lounge experience that offers our Card Members a unique and personalized experience, and we are seeking a Customer Experience Concierge to join our team in Denver and Los Angeles.

About the Role

The role of the Customer Experience Concierge is to deliver superior service to Card Members visiting the blithequark Centurion Lounge. As the face of blithequark, you will act as an ambassador of the brand, working as part of a cohesive team to excite our customers and deliver on the brand promise. You will have the ability to tailor our products and services to assist Card Members with their immediate needs, deepening their relationship with blithequark and making Membership come to life every day.

Key Responsibilities

• Welcoming and providing access to Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of Card Members by partnering with our food and beverage lounge partners

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Maintaining a positive attitude in all interactions and exhibiting the utmost professionalism
• The ability to rely and collaborate with colleagues in a fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays

Preferred Qualifications

• Previous experience working in a premium lounge or hospitality environment
• Knowledge of travel and lifestyle services
• Experience with customer relationship management software
• Fluency in multiple languages

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and decision-making skills
• Ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accuracy
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive onboarding program
• Ongoing training and development opportunities
• Career advancement opportunities
• Mentorship programs
• Access to online learning platforms

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive culture. We believe that our colleagues are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful. We offer a range of benefits and programs to support our colleagues' well-being, including:

• Competitive base salaries
• Bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support

Compensation, Perks, and Benefits

The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. We also offer a range of perks and benefits, including:

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Experience Concierge, you will have the opportunity to work in a fast-paced and dynamic environment, delivering superior service to our Card Members and making a real difference in their lives. Don't miss out on this opportunity to join a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. Apply today and take the first step towards an exciting and rewarding career at blithequark!