Experienced Learning Experience Designer for Global Customer Trust Training and Risk Management Initiatives at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about creating a work environment that fosters growth, innovation, and excellence. As a leader in our industry, we recognize the importance of investing in our people and providing them with the skills and knowledge necessary to succeed. The WW Customer Trust Training – Learning Experience Design (LXD) team at blithequark is dedicated to designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. We are seeking an experienced Learning Experience Designer to join our team and contribute to the development of meaningful learning experiences that evolve with business needs.

About the Learning Experience Design Team

The LXD team at blithequark is a dynamic and collaborative group of professionals who are passionate about creating great learning experiences for associates and investigators. Our primary responsibility is to support new hire, upskill, and other trainings that provide our team members with the resources they need to effectively do their job. We achieve this through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Key Responsibilities

As a Learning Experience Designer at blithequark, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your key responsibilities will include:

• Creating engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
• Managing and executing curriculum maintenance review and implementations cycles
• Mentoring or coaching new LXDs and apprentices on design and processes
• Consulting with customers to define the problem to be solved and the best solution to that problem
• Contributing to the improvement of processes and curriculum templates to minimize the development time for new training materials
• Employing project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
• Embedding data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
• Leading efforts to drive continuous performance improvement from those insights
• Conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics
• Collaborating effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content

Essential Qualifications

To be successful in this role, you will need to have:

• 5+ years of program or project management experience
• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

While not required, the following qualifications are preferred:

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

Skills and Competencies

To succeed in this role, you will need to possess excellent project management, communication, and interpersonal skills. You should be able to work effectively in a fast-paced environment and prioritize multiple tasks and projects simultaneously. Additionally, you should have a strong understanding of adult learning principles, instructional design, and e-learning development tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have the opportunity to work on a variety of projects, collaborate with cross-functional teams, and develop your skills and expertise in instructional design, project management, and stakeholder management. You will also have access to training and development programs, mentorship opportunities, and a supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a sense of community and teamwork, and we encourage our employees to take ownership of their work and contribute to the growth and success of the company. As a Learning Experience Designer, you will be part of a collaborative and supportive team that values innovation, creativity, and excellence.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools.

Conclusion

If you are a motivated and experienced learning professional who is passionate about creating meaningful learning experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Learning Experience Designer, you will have the chance to work on a variety of projects, develop your skills and expertise, and contribute to the growth and success of the company. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the blithequark team and start creating meaningful learning experiences that make a difference.