Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Professional Development

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish and opportunities for growth abound. As a leader in our industry, we recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all. If you're passionate about delivering exceptional customer service and supporting student borrowers, we invite you to join our team as a Customer Service Representative (Student Loan Advisor).

About the Role

As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in providing top-notch support to our customers, answering their questions, and resolving any issues they may encounter. You will be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering a positive and professional customer experience. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required performance, attendance, and compliance standards.

Key Responsibilities:

• Respond to incoming calls, chats, and outbound calls to assist customers with their queries, provide detailed information, and resolve issues in a timely and efficient manner.
• Utilize standard technology, including telephones, email, and web browsers, to navigate through our systems and provide support to customers.
• Follow established policies, procedures, and scripts to ensure consistency and accuracy in your responses.
• Assist customers with filling out applications and submitting them electronically for processing.
• Maintain accurate records of customer interactions, including call logs, documentation, and related call details.
• Work effectively within established key performance indicators (KPIs) and metrics to ensure exceptional customer service and productivity.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required.
• Excellent written, verbal, and interpersonal communication skills, with the ability to speak and read English clearly, professionally, and fluently.
• Typing speed of at least 35 words per minute (WPM).
• Experience working with personal computers and the Windows operating system.
• Strong computer skills, with proficiencies in Excel and Word.
• Excellent command of the English language, with effective use of grammar skills.
• Excellent communication etiquette and customer service skills, with the ability to personalize calls, be competent and patient, and take initiative in offering solutions and assistance.

Preferred Skills:

• Demonstrated excellent interpersonal and leadership skills.
• Ability to multi-task and stay organized while completing simultaneous tasks.
• Experience working in a contact center environment, with knowledge of contact center technology.
• Ability to work effectively within established KPIs and metrics.

What We Offer

At blithequark, we recognize the importance of rewarding our employees for their hard work and dedication. As a Customer Service Representative (Student Loan Advisor), you can expect:

• Competitive pay and benefits package.
• Sick time accrual starting immediately after training completion.
• Special event days throughout the year.
• $25,000 life insurance policy, paid for by blithequark.
• Paid holidays, starting from day one of employment, provided you meet the criteria.
• Opportunities for growth and professional development within the company.
• A dynamic and supportive team environment that fosters diversity, equity, and inclusion.

Work Schedule and Expectations

The schedule for this role is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Please note that you may be required to work holidays, and overtime may be necessary. You will be expected to follow the assigned work schedule and comply with attendance and punctuality requirements.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative (Student Loan Advisor), you will have access to training and development opportunities, as well as the chance to work with a talented and supportive team. We recognize the importance of continuous learning and improvement, and we encourage our employees to take ownership of their professional development.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive, with a focus on diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and empowered to contribute. As a Customer Service Representative (Student Loan Advisor), you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our team at blithequark as a Customer Service Representative (Student Loan Advisor). With competitive pay, excellent benefits, and opportunities for growth and development, this is an exciting opportunity to take your career to the next level. Apply now to become part of a dynamic and supportive team that is dedicated to making a difference in the lives of our customers.