**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with blithequark**

Are you a sales and customer service professional looking for a challenging and rewarding role where you can make a real difference in people's lives? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! At blithequark, we're passionate about connecting people, businesses, and things with the latest technology and innovative solutions. As an Experienced Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. **About blithequark** At blithequark, we're more than just a company – we're a community of people who share a common goal of empowering individuals and businesses to achieve their full potential. We're a place where creativity, innovation, and collaboration come together to drive meaningful change. Our team is dedicated to providing the best possible service to our customers, and we're looking for talented individuals like you to join our ranks. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for their communication needs. You'll be the face of blithequark, providing expert advice and support to customers, resolving issues, and identifying opportunities to upsell and cross-sell our products and services. Your superior sales and customer service skills will enable you to build strong relationships with customers, understand their needs, and provide tailored solutions that meet their requirements. **Responsibilities** * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark's products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We're Looking For** We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Strong knowledge of sales and customer service principles and practices * Excellent communication, interpersonal, and problem-solving skills * Ability to work independently and as part of a team * Proficiency in CRM software and other sales and customer service tools **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include: * Competitive salary and incentives * Comprehensive health and wellness benefits * 401(k) Savings Plan and stock incentive programs * Paid time off and adoption assistance * Tuition assistance and professional development opportunities * A collaborative, inclusive work environment that fosters a sense of belonging and encourages authenticity **Work Environment** As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to support your productivity, creativity, and well-being, with a focus on work-life balance and employee satisfaction. **Equal Employment Opportunity** We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger and are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Compensation Range** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Now! Apply for this job