**Experienced Customer Support Manager – Team Leadership and Customer Service Excellence at blithequark**

Are you a seasoned customer support professional with a passion for leading high-performing teams and delivering exceptional customer experiences? Do you have a proven track record of driving customer satisfaction and loyalty through effective communication, conflict resolution, and process improvement? If so, we invite you to join blithequark as an Experienced Customer Support Manager, where you will play a critical role in shaping the customer support strategy and driving business growth. **About blithequark** blithequark is a dynamic and innovative organization that has been serving the remodeling needs of homeowners in Maryland for over 30 years. With a strong commitment to customer satisfaction, quality, and community involvement, we have grown into a $35MM company with a reputation for excellence. Our team is dedicated to delivering exceptional customer experiences, and we are now seeking an experienced customer support manager to lead our customer support team and drive business growth. **Job Summary** As an Experienced Customer Support Manager at blithequark, you will be responsible for leading a team of customer support representatives, developing and implementing customer support policies and procedures, and ensuring that our customers receive exceptional service and support. You will work closely with our sales, marketing, and operations teams to drive business growth, improve customer satisfaction, and enhance our reputation for excellence. **Key Responsibilities** * Lead a team of customer support representatives, providing guidance, coaching, and feedback to ensure that they are equipped to deliver exceptional customer experiences. * Develop and implement customer support policies and procedures, ensuring that they are aligned with our company values and customer needs. * Oversee the customer support process, ensuring that it is efficient, effective, and aligned with our business goals. * Resolve customer complaints and issues in a timely and professional manner, ensuring that our customers are satisfied and loyal. * Plan and deliver training programs to ensure that our customer support representatives have the skills and knowledge they need to deliver exceptional customer experiences. * Select and hire new staff, ensuring that they have the skills and experience required to succeed in our customer support team. * Monitor the work of individual representatives and the team, providing feedback and coaching to ensure that they are meeting our standards for customer support. * Conduct quality assurance surveys with customers, providing feedback to our team and identifying areas for improvement. * Possess excellent product knowledge to enhance customer support and drive business growth. * Maintain a pleasant working environment for our team, ensuring that they are motivated, engaged, and equipped to deliver exceptional customer experiences. **Requirements** * Bachelor's degree in administration or a related field. * Minimum of 3 years of experience in customer support or a related field. * Excellent interpersonal and written and oral communication skills. * Ability to lead a team and drive business growth. * Knowledge of CRM systems and customer support software. * Computer skills, including proficiency in Microsoft Office and customer support software. * Knowledge of mediation and conflict resolution techniques is preferable. **Benefits** * Performance bonus * Professional development opportunities * Vacation/paid time off * 401K * Medical, dental, and vision insurance * Subsidized commuting * Prescription drug coverage * Retirement/pension plans * Paid sick days * Life insurance * Paid holidays * Work from home * Maternity/paternity paid leave * Flexible schedules **Work Environment and Company Culture** blithequark is a dynamic and innovative organization that values customer satisfaction, quality, and community involvement. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on our values of: * Customer focus: We are committed to delivering exceptional customer experiences and driving customer satisfaction. * Quality: We are committed to delivering high-quality products and services that meet our customers' needs. * Community involvement: We are committed to giving back to our community and supporting local organizations and initiatives. * Innovation: We are committed to innovation and continuous improvement, always looking for ways to improve our products, services, and processes. **How to Apply** If you are a seasoned customer support professional with a passion for leading high-performing teams and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. Apply for this job