Experienced Remote Receptionist Patient Advocate – Delivering Exceptional Patient Experiences in a Dynamic Healthcare Environment

Introduction to Myriad Genetics

Imagine being part of a pioneering personalized medicine company that is transforming patient lives worldwide. Myriad Genetics Inc. is a leading force in molecular diagnostics, dedicated to helping patients and healthcare professionals make informed decisions about disease risk, diagnosis, and treatment. With a strong focus on innovation, diversity, and inclusion, we are committed to making a difference in the lives of our patients and our employees. As we continue to expand our reach and diversify our product portfolio, we are seeking a highly skilled and compassionate Receptionist Patient Advocate to join our team in a remote capacity.

Job Overview

We are excited to offer an exceptional opportunity for a talented and patient-focused individual to join our team as a Receptionist Patient Advocate. As a key member of our patient-facing team, you will play a vital role in delivering exceptional patient experiences, providing administrative support, and ensuring seamless communication between patients, clinicians, and internal stakeholders. This is a full-time remote position, offering the flexibility to work from the comfort of your own home, with a schedule of Monday to Friday, 9:30 am to 6:00 pm, adjusted to your respective time zone.

Key Responsibilities

• Answer incoming phone calls promptly and courteously, responding to patient inquiries and routing calls as necessary
• Provide exceptional patient service, addressing concerns, and resolving issues in a timely and professional manner
• Interact with patients, clinicians, insurers, and internal stakeholders, ensuring effective communication and collaboration
• Sort and distribute incoming mail and faxes accurately and efficiently, maintaining confidentiality and adhering to HIPAA regulations
• Participate in our Quality Assurance plan, contributing to continuous improvement and excellence in patient care
• Comply with applicable CLIA and HIPAA regulations, ensuring the highest standards of patient data protection and confidentiality

Qualifications and Skills

To succeed in this role, you will need:

• A minimum of a High School diploma or equivalent, with 6 months to 1 year of experience in a medical setting preferred
• Excellent organizational, communication, multitasking, and teamwork skills, with a strong focus on patient-centered care
• Detail-oriented, with a high level of professionalism and a ability to work in a fast-paced environment
• Proficiency in Internet and Microsoft applications, with a strong understanding of electronic health records and patient management systems
• A strong commitment to diversity, equity, and inclusion, with a passion for delivering exceptional patient experiences

Physical and Lifting Requirements

This role requires:

• Lifting up to 20 pounds of force frequently, with light work and exertion
• Stationary positioning, moving, operating, ascending/descending, communicating, and observing, with the use of equipment and tools necessary to perform essential job functions

About Our Company Culture

At Myriad Genetics, we recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer, committed to diversity, equity, and inclusion, and we prohibit discrimination and harassment on the basis of any protected characteristic. We offer a dynamic and supportive work environment, with opportunities for professional growth, learning, and development.

Career Growth Opportunities and Learning Benefits

As a Receptionist Patient Advocate at Myriad Genetics, you will have access to:

• Comprehensive training and onboarding programs, designed to support your success and growth in the role
• Ongoing professional development opportunities, including workshops, webinars, and conferences
• A mentorship program, pairing you with experienced colleagues who can offer guidance and support
• A culture of innovation and experimentation, encouraging creativity and idea-sharing

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance, with flexible spending accounts and health savings options
• 401(k) retirement plan, with company matching and vesting schedules
• Paid time off, including vacation, sick leave, and holidays
• Flexible work arrangements, including remote work options and compressed workweeks
• Access to employee assistance programs, including mental health resources and wellness initiatives

Conclusion

If you are a compassionate and patient-focused individual, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Receptionist Patient Advocate at Myriad Genetics, you will be part of a dynamic and supportive team, dedicated to making a difference in the lives of our patients. Don't miss this chance to join our team and take your career to the next level. Apply now and become part of our mission to transform patient lives worldwide.

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