Customer Experience Associate III

Description: • Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. • Assists with supervisor call backs • Assists with agent chat assistance • Assists with the call center floor to assist representatives with questions or difficult telephone calls. • Answers inquiries regarding general dispute process • Data entry of disputes when necessary • Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. • Performs all other duties as assigned. Requirements: • Must be at least 18 years of age or older. • Must have a High School Diploma, or GED • A minimum of 1 year experience in Call Center or Customer Services • All internals must have 6 months experience in your current role. • Must be able to successfully pass a criminal background check. • Compliance with camera requirements for meetings and training. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. Benefits: • Full Time Employment • Competitive Pay: Pay is $19.00/hr which may be below your state's minimum wage. Please take this into consideration when applying • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Training from: 7:00am-4:00pm for 6 weeks. • Work Schedule (after training): 6:00am-3:00pm Saturday/Sunday Off Apply tot his job Apply To this Job