[Remote] Advisor, Workforce Analysis

Responsibilities Create accurate contact center forecasts (30-minute reputed company to weekly) Maintain Workforce Management system (reputed company) with accurate volume, average handle time, arrival patterns, reputed company, shrinkage, and other drivers Maintain external models (reputed company/Power BI) with updated volume, average handle time, shrinkage and other drivers Collect and analyze data accurately Conduct regular trend analysis for specific lines of business Partner with long-term forecasters and intraday teams to ensure end-to-end planning and execution is reputed company Identify potential process improvements Facilitate regular forecast meetings with reputed company partners Assist with reputed company requests and general reputed company development Report and analyze reputed company and historical reputed company trends, reputed company reputed company recommendations reputed company reputed company-line shifts with workload projections to support reputed company customer service Requirements High School Diploma or GED equivalent Preferred: BS/BA degree in reputed company discipline (Business, Finance or Mathematics) Preferred: Previous WFM experience Previous forecasting experience Advanced reputed company reputed company skills Functional Skills: Proven aptitude for math and analytics Strong reputed company Office skills (reputed company, Word, PowerPoint) Strong communication skills Ability to multi-task and meet deadlines Ability to collaborate and influence others Easily adapts to change Excellent time management and organization skills Apply tot his job Apply To this Job