Remote Pet Resource Center Specialist

About the position Responsibilities • Efficiently handle constant, incoming calls from multiple queues. • Make outbound callbacks. • Provide resources and information through compassionate counseling. • Schedule appointments for various AHS departments supported by the PRC. • Collect and enter data using multiple databases. Requirements • High school diploma / GED. • Minimum of two years of experience in a customer service OR call center position required. • Must possess excellent customer service and interpersonal skills. • Must be able to type a minimum of 35 words per minute. • Must be able to execute concurrent documentation during calls. • Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers. • Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner. • Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers. • Ability to display mental and emotional resilience when faced with high stress situations. • Meet/exceed AHS, PRC, and individual goals/KPI's. • Ability to work weekends. Benefits • Competitive salary • Medical, Dental and Vision Plans • Health Savings Account and Flex Spending Account options • Free Employee Assistance Program • Free Life Insurance, Short Term and Long-Term Disability • 401(k) with employer contribution • Generous PTO program • Up to 8 paid holidays per year • Discounts on veterinary services • Discounted bus and light rail passes • Employee Wellness Plans and Activities • Employment may qualify for the Public Service Loan Forgiveness (PSLF) program. Apply tot his job Apply To this Job