Experienced Healthcare Patient Customer Service Representative - Revenue Cycle Management at blithequark

Transforming Revenue Cycle Management with Exceptional Customer Service

At blithequark, we're revolutionizing the world of Revenue Cycle Management (RCM) by providing reliable, customer-centric services that foster trust among our clients and employees. Since our inception in 2008, we've grown from a medical billing company to an integrated data-driven RCM solution, serving laboratories, urgent care facilities, physicians, therapists, and other healthcare-related professionals. Our commitment to excellence has earned us an impressive track record, including managing over $1 billion in claims, a 20,000+ payer enrollment across all 50 states, and a 98 percent clean claim rate.

Job Overview

We're seeking an experienced Healthcare Patient Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients, addressing their concerns, and resolving issues in a timely and professional manner. This is a remote opportunity, allowing you to work from the comfort of your own home, Monday through Friday, with no weekends required.

Primary Responsibilities

• Respond to patient inquiries regarding Explanation of Benefits (EOB) and research balances, providing clear and concise explanations.
• Manage patient refunds, ensuring accurate and timely processing.
• Process patient payments, maintaining a high level of accuracy and attention to detail.
• Effectively communicate with patients via phone and in writing, addressing their concerns and resolving issues.
• Demonstrate extensive attention to detail, organization, and multitasking skills, ensuring seamless customer service experiences.

Requirements and Qualifications

To succeed in this role, you'll need:

• A minimum of one year of experience in medical billing and collections, with a strong understanding of commercial insurance, Medicaid, and Medicare reimbursement.
• Current knowledge of medical billing and reimbursement processes, including EOBs and patient billing.
• Excellent communication and interpersonal skills, with the ability to effectively interact with patients, clients, and internal stakeholders.
• A strong attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• A positive and professional demeanor, with a commitment to delivering exceptional customer service experiences.
• Self-motivation and a team-oriented mindset, with the ability to work independently in a remote setting.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Additional experience in healthcare customer service or a related field.
• Knowledge of RCM processes and industry trends.
• Proficiency in customer service software and technology.
• Certifications in medical billing or a related field, such as CPC or CMRS.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication skills, both written and verbal, with the ability to effectively interact with patients and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to research and resolve patient concerns.
• Attention to detail and organizational skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
• A customer-centric mindset, with a commitment to delivering exceptional customer service experiences.
• Technical skills, including proficiency in customer service software and technology.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to investing in our staff and providing opportunities for growth and development. As a Healthcare Patient Customer Service Representative, you'll have the chance to:

• Develop your skills and expertise in RCM and healthcare customer service.
• Participate in ongoing training and education, staying up-to-date on industry trends and best practices.
• Advance your career within our organization, with opportunities for professional growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a positive and fun working environment. As a remote employee, you'll enjoy:

• The flexibility to work from the comfort of your own home.
• A collaborative and supportive team culture, with regular check-ins and feedback.
• Ongoing training and education, to help you grow and develop in your role.
• A competitive wage and salary, with opportunities for professional growth and development.

Compensation, Perks, and Benefits

We highly value and invest in our staff, offering a range of benefits and perks, including:

• A competitive wage and salary.
• Paid time off (PTO).
• Health, dental, and life insurance.
• An employee recognition plan, to acknowledge and reward outstanding performance.
• Ongoing training and education, to help you grow and develop in your role.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to transforming the world of Revenue Cycle Management, and we're looking for talented individuals to join our team. Apply today to become a part of our dynamic and growing organization!