Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Join the blithequark Team: Elevating Customer Experience in Live Events

At blithequark, we're passionate about delivering exceptional customer experiences in the live event industry. As a leading ticket exchange platform, we connect buyers and sellers, ensuring seamless transactions and unforgettable moments. We're now seeking a skilled and dedicated Customer Service Associate to join our team in Coppell, TX, to provide top-notch support to our valued customers and sellers.

The Opportunity

As a Customer Service Associate at blithequark, you'll be the face of our company, working closely with customers and sellers to resolve queries, address concerns, and foster long-term relationships. Your expertise and dedication will be instrumental in driving our mission to provide elite service, ensuring that every interaction with blithequark is nothing short of exceptional.

Role Expectations: A Journey of Growth and Development

As a Customer Service Associate at blithequark, you'll embark on a journey of growth and development, with clear expectations and milestones to guide your progress. Here's an overview of what you can expect in your first 30, 90, and 180 days:

First 30 Days: Laying the Foundation

• Complete comprehensive new hire orientation, gaining a deep understanding of blithequark's operations and the live event industry.
• Develop knowledge of ticket marketplaces and your role in delivering great experiences for our customers.
• Acquire industry insights, experience, and critical thinking skills to proactively identify potential order issues and find solutions.

60-90 Days: Taking Ownership and Driving Results

• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities.
• Navigate the order queue, determining what requires attention to provide real-time assistance.
• Play an active role in continued learning to advance your skill sets and drive individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

To succeed as a Customer Service Associate at blithequark, you'll need:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset, embodying problem-solving, decision-making, and resolution skills.
• An interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our hybrid model offers the flexibility of working from home while still being connected to our team. You'll enjoy:

• A comprehensive training program, paid and conducted in-office during the first four weeks.
• A hybrid work schedule, with three days in-office and two days at home.
• A competitive compensation package, including a $40,000 base salary, overtime eligibility, bi-annual bonuses, and an annual equity grant.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that reflects our commitment to attracting and retaining top talent. You'll enjoy:

• A competitive base salary of $40,000, with overtime eligibility for hours worked beyond 40 per week.
• Bi-annual bonuses and an annual equity grant, providing opportunities for growth and financial rewards.
• A range of benefits, including health insurance, paid time off, and retirement savings plans.

Career Growth and Development

At blithequark, we're dedicated to helping our team members grow and develop their careers. You'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages innovation and creativity.

Join the blithequark Team

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. As a Customer Service Associate at blithequark, you'll be part of a team that's shaping the future of the live event industry. Apply now and join our journey to redefine the ticket exchange experience!