Experienced Customer Service Representative - Work from Home Opportunity at blithequark

Transforming Healthcare, One Conversation at a Time

At blithequark, we're on a mission to revolutionize the way healthcare is delivered. With a focus on putting our heart into every moment of your health, we're committed to making healthcare more personal, convenient, and affordable. As a Customer Service Representative at blithequark, you'll play a vital role in achieving this mission by providing exceptional support to our members, helping them navigate their pharmacy benefit plans and ensuring they receive the care they need.

About the Role

We're seeking a highly skilled and compassionate Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you'll be the primary point of contact for our members, addressing their questions and concerns regarding prescription insurance, medication coverage, and mail-order prescriptions. Your expertise and empathy will help simplify the healthcare experience for our members, making a tangible difference in their lives.

Key Responsibilities

• Respond to inbound calls from members, providing clear and concise answers to their questions regarding pharmacy benefit plans, prescription insurance, and medication coverage.
• Offer personalized solutions to members, helping them understand their coverage and options, and ensuring they receive the care they need.
• Maintain accurate and up-to-date knowledge of pharmacy benefit plans, staying current on industry developments and changes.
• Demonstrate empathy and patience when interacting with members, providing a positive and supportive experience.
• Work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands.
• Adhere to HIPAA and governmental compliance requirements, ensuring the confidentiality and security of member information.

Essential Qualifications

• 1+ year of experience in a customer-facing environment, such as a call center, retail, or hospitality setting.
• Proficiency in Windows-based applications, with the ability to quickly learn new systems and technologies.
• High School Diploma or equivalent required.

Preferred Qualifications

• Associate's degree or equivalent experience.
• Ability to problem-solve in a positive and productive manner, thinking critically and creatively.
• Excellent communication and interpersonal skills, with the ability to relate to customers in a patient and helpful way.
• Reliability and compliance with scheduling standards, demonstrating a strong work ethic and commitment to the team.
• Strong customer service skills, including courteous telephone etiquette and professionalism.

What We Offer

At blithequark, we're committed to supporting the well-being and success of our colleagues. As a Customer Service Representative, you'll enjoy:

• A competitive hourly rate, with a pay range of $17.00 - $27.90.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for career growth and advancement, with a clear path for progression from REP I to REP II and III.
• A dynamic and supportive work environment, with a focus on putting our heart into every moment of your health.
• Flexible work arrangements, including the option to work from home, with a secure and distraction-free workspace.
• Access to ongoing training and development opportunities, including our comprehensive 8-week onboarding program.
• A range of well-being programs, education assistance, and free development courses to support your personal and professional growth.

Our Culture

At blithequark, we're dedicated to creating a culture that puts our heart into every moment of your health. Our Heart At Work Behaviors guide our commitment to delivering exceptional service, and we're looking for colleagues who share this vision. As a Customer Service Representative, you'll be part of a dynamic team that values empathy, compassion, and a patient-centric approach.

Why Join blithequark?

By joining blithequark, you'll become part of a team that's transforming the healthcare landscape. You'll have the opportunity to make a real difference in the lives of our members, while developing your skills and expertise in a dynamic and supportive environment. With a focus on putting our heart into every moment of your health, we're committed to creating a workplace that's inclusive, engaging, and rewarding.

How to Apply

If you're passionate about delivering exceptional customer service and are committed to making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity at blithequark. Our application process is simple and straightforward:

1. Apply online.
2. Complete our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience.

We can't wait to hear from you and explore how you can contribute to our mission at blithequark!