Experienced Customer Service Agent for Remote Work Opportunities – Delivering Exceptional Travel Experiences with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that connects people from all over the world, providing unforgettable travel experiences, and making every journey a memorable one. At blithequark, we are passionate about delivering exceptional customer service, and we're looking for talented individuals like you to join our family. As a Customer Service Agent, you will be the face of our company, interacting with clients in a courteous, efficient, pleasant, and professional manner. If you're ready to take your career to new heights and be part of a team that values excellence, diversity, and inclusion, then this is the perfect opportunity for you.

Job Overview

In this exciting role, you will be responsible for providing top-notch customer service to our clients, ensuring that every interaction is a positive and memorable one. As a Customer Service Agent, you will be working remotely, which means you'll have the flexibility to work from the comfort of your own home, while still being part of a vibrant and supportive team. Your main goal will be to address customer inquiries, resolve issues, and provide personalized support to ensure that every customer feels valued and appreciated.

Key Responsibilities:

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate gate reader/scanner and related duties to include pre-boarding, monitoring/checking carryon bags, and exiting row criteria
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight files
• Perform passenger service flight close-out procedures
• Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
• Maintain the timeline of flight boarding process
• Perform customer service at the task training
• Process and complete credit card bag transactions at kiosks within the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queue lines at ticket counter kiosks and ticket counters
• Clear/confirm international documents at kiosk within the ticket counter area and activation stations
• Accept and activate passengers' self-tagged luggage at activation stations
• Assist customers needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Perform customer service work related to handling local flights and contractor/floor handling agreements or contracts
• Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer service in a professional manner and according to blithequark guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-applicable training
• Adhere to government regulations (e.g., DOT, FAA, TSA)
• Use multiple internal resources/systems including during customer interactions
• Wear uniforms as required by company policy

Essential Qualifications:

To be successful in this role, you'll need to have:

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, full background check, and/or fingerprinting to meet company and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications:

While not required, the following qualifications will give you a competitive edge:

• Working knowledge of Sabre or another Passenger Service System
• Previous face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping you grow and develop in your career. As a Customer Service Agent, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Ongoing coaching and feedback to ensure you're meeting your full potential
• Opportunities to move into specialized roles or leadership positions
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you'll be part of a virtual team that values flexibility, autonomy, and open communication. You'll have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional customer service and making a difference in the lives of our customers.

Compensation, Perks, and Benefits:

We offer a competitive salary of $22 per hour, as well as a range of benefits and perks, including:

• Travel perks: Enjoy discounted travel rates and explore new destinations with your loved ones
• Health benefits: Access comprehensive health, dental, prescription, and vision benefits to support your well-being
• Wellness programs: Take advantage of our wellness initiatives, including digital doctor visits, flexible spending accounts, and more
• 401(k) program: Plan for your future with our 401(k) program, which includes company contributions after one year
• Additional benefits: Enjoy discounts on hotels, cars, cruises, and more, as well as access to our Employee Assistance Program and pet insurance

Conclusion:

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that values excellence, diversity, and inclusion, then we encourage you to apply for this exciting opportunity. As a Customer Service Agent with blithequark, you'll have the chance to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this opportunity to join our team and take your career to new heights. Apply now and become part of the blithequark family!