Experienced Licensed Insurance Representative – Customer Service and Claims Handling Professional

Welcome to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and fostering a positive, inclusive culture that values the contributions and well-being of our employees. As a Licensed Insurance Representative, you will play a vital role in responding to customer inquiries and concerns, working in a collaborative and engaging environment where no two days are the same. This position offers the opportunity to discover your potential, advance your career, and make a meaningful difference in people's lives.

Job Overview

In this dynamic role, you will connect with customers via phone, assisting them with filing claims and vehicle repairs, and communicating with various stakeholders to ensure a smooth claims process. Your strong oral and written communication skills, logical problem-solving abilities, and organizational skills will enable you to provide top-notch service, de-escalate and resolve customer issues, and track all relevant call information for auditing purposes.

Key Responsibilities

• Connect with customers via phone to file and document claims for accidents, providing empathetic and professional support
• Assist customers with vehicle repairs and rental car arrangements, ensuring a seamless experience
• Communicate with medical providers and insurance entities regarding claims, facilitating effective collaboration and resolution
• De-escalate and resolve customer issues as necessary, utilizing your excellent problem-solving and communication skills
• Track all relevant call information for auditing purposes, maintaining accurate and detailed records

Essential Qualifications

To succeed in this role, you must possess an active Adjuster Insurance License and have a minimum of 6 months of customer service experience. You should be over 18 years of age, have a High School Graduate or GED, and be able to navigate Windows operating systems. Strong oral and written communication skills, logical problem-solving abilities, and organizational skills are also essential.

Preferred Qualifications

• Customer service experience in the insurance industry or a related field
• Proficiency in using desktop computer systems and software applications
• Ability to type at least 25 wpm and maintain accuracy in a fast-paced environment
• Experience working in a virtual team environment, with a strong ability to collaborate and communicate remotely

Career Growth and Development Opportunities

At blithequark, we are committed to creating pathways for professional development and career advancement. With a history of promoting from within, you'll have the opportunity to advance your career and grow with our company. Our comprehensive training programs, mentorship opportunities, and performance-based promotions will help you achieve your career goals and reach your full potential.

Benefits and Perks

• Paid training and ongoing professional development opportunities
• Competitive wages and comprehensive health benefits, including medical, dental, and vision
• Retirement savings plan options and paid time off
• Employee wellness and engagement programs, including flexible work-from-home arrangements
• Opportunities for career advancement and professional growth

Why Choose blithequark?

By joining blithequark, you'll become part of a dynamic and supportive team that values your contributions and well-being. Our high-tech and high-touch approach enables you to bring your best self to work, and our commitment to teamwork and collaboration creates an environment where you'll feel inspired and supported. With a strong focus on customer satisfaction and employee engagement, you'll have the opportunity to make a meaningful difference in people's lives and grow your career with a global company.

Work Environment and Company Culture

At blithequark, we foster a positive and inclusive culture that values diversity, equity, and inclusion. Our virtual team environment is designed to promote collaboration, communication, and camaraderie, with regular team-building activities, recognition programs, and opportunities for feedback and growth. We believe in empowering our employees to take ownership of their work, providing the tools and resources needed to succeed, and recognizing and rewarding outstanding performance.

Compensation and Benefits

We offer a competitive salary based on experience, comprehensive health benefits, and a range of perks and benefits designed to support your well-being and career growth. Our compensation package includes:

• Competitive salary based on experience
• Comprehensive health benefits, including medical, dental, and vision
• Retirement savings plan options
• Paid time off and employee wellness programs
• Flexible work-from-home arrangements and remote work options

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Licensed Insurance Representative at blithequark, you'll have the chance to make a meaningful difference in people's lives, grow your career with a global company, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and discover the blithequark difference!