Experienced Patient Care Customer Service Representative - Evenings & Weekends REMOTE at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Care from the Comfort of Your Home

Blithequark is a national leader in providing innovative healthcare solutions, empowering patients to lead more comfortable and productive lives. Our comprehensive range of services includes ventilators, oxygen therapy, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. With a strong presence across 45 states and hundreds of locations, we pride ourselves on delivering high-quality medical products and outstanding customer care.

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central After-Hours Call Center team. As a key member of our team, you will be responsible for contacting patients regarding equipment delivery, taking orders, verifying patient information, and ensuring timely order processing. This is a unique opportunity to work from home and make a positive impact on patients' lives.

Overview and Responsibilities

Summary

We are looking for a highly organized and customer-focused individual to join our team as a Patient Care Customer Service Representative. In this role, you will work from home, contacting patients, taking orders, and providing exceptional customer service. This position requires a strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients as needed
• Troubleshoot problems based on patient input and verify orders are complete
• Perform other duties as assigned to ensure seamless operations

Requirements and Qualifications

Essential Qualifications

• High school diploma or GED equivalent required
• Experience in the medical field and administrative record management preferred
• Strong customer service background with excellent communication skills

Skills, Knowledge, and Abilities

• Effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite with a positive attitude
• Interpret various communications, including verbal, non-verbal, written, listening, and visual
• Maintain confidentiality and practice discretion when handling sensitive information
• Knowledge of medical terminology an asset
• Multi-tasking and attention to detail with strong organizational skills
• Ability to accurately perform simple mathematical calculations
• Self-motivation, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Benefits

Work Environment

• 100% remote work-from-home opportunity
• Must live in the US and within 60 miles of any Blithequark location
• Schedule: Five days a week, including every Saturday and Sunday, with three evening shifts during weekdays starting at or after 4:00 pm Central time

Benefits

• Competitive pay: $16 per hour plus a quarterly bonus opportunity
• Comprehensive benefits package, including:
• 401k
• Medical, dental, and vision coverage
• Life insurance and disability
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Career Growth and Development

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Ongoing training and support to ensure success in your role
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages learning and development

Why Join Blithequark?

By joining our team, you will be part of a leading healthcare organization dedicated to delivering exceptional patient care. You will have the opportunity to:

• Make a positive impact on patients' lives
• Work from the comfort of your home
• Enjoy a comprehensive benefits package and competitive pay
• Grow and develop your career in a dynamic and supportive environment

How to Apply

If you are a motivated and compassionate individual looking to join a team that makes a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.