Experienced Full Stack Beauty Advisor – Voice, Chat, and Client Support at Blithequark

Join the Blithequark Team as a Remote Beauty Advisor and Drive Exceptional Customer Experiences

Blithequark is a leading beauty and cosmetics company dedicated to providing top-notch products and services to our clients. We're passionate about people and strive to bring them together through our products, services, and community engagement. As a Remote Beauty Advisor at Blithequark, you'll play a critical role in delivering exceptional customer experiences through voice and chat support.

About the Role

As a Beauty Advisor at Blithequark, you'll be responsible for providing client support via phone and chat, addressing client inquiries, troubleshooting, and general support. You'll work in a fast-paced, dynamic environment, responding to client communication, and providing support regarding account inquiries, service, programs/promotions, and technical issues.

Key Responsibilities:

• Respond to client requests/inquiries via phone and chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
• Demonstrate high standards for quality service and maintain an open communication line with Team Lead/Quality Advocate/Trainer and manager for support and personal development.
• Keep up to date with product/procedural knowledge and assessing industry trends.
• Work in tandem with the quality and training team to self-manage performance expectations.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects.
• Strict adherence to key performance indicators (KPI) as set by management and strive to exceed KPI and quality goals.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Requirements and Qualifications

Essential Qualifications:

• 2-3 years' experience in a business/professional environment, preferably in the service industry.
• Comparable experience in an office environment encouraged.
• Self-starter and ability to manage workload efficiently.
• Exceptional written communication skills.
• Demonstrate ability to deliver a high level of client service under high volume.
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner.
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g., Instant Service).
• Excellent Data Entry skills / 45-55 wpm minimum.
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods.
• Punctuality is essential.

Preferred Qualifications:

• Prior customer service/troubleshooting experience.
• Bilingual (English & Spanish) preferred but not required.
• Live chat experience (1 year).
• Beauty & cosmetics experience (1 year).

What We Offer

Compensation and Benefits:

• $18/hour plus the ability to earn a bonus based on performance.
• Referral program.
• Opportunities for career growth and learning.

Work Environment and Culture:

• Remote work opportunity with a dynamic and supportive team.
• Flexible scheduling with various shift options (8-hour and 10-hour shifts).
• Collaborative and inclusive work environment that values diversity and individuality.

Technical Requirements

Equipment and Software:

• Windows-based computer (Macbooks and Chromebooks are not compatible).
• Dual monitors with 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
• Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed.
• Operating System: Windows 10 Professional.

Training and Onboarding

Blithequark provides paid training starting on November 15th, 2024. The training schedule includes:

• New Hire Orientation: Friday, 11/15, 9:00 am - 3:00 pm EST.
• Training Schedules: Monday, 11/18 - Friday, 11/22, 9:00 am EST - 5:30 pm EST.
• Nesting on Week 2: Will be the same as your Production Schedule.
• Attendance must be at 100%.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong desire to join a dynamic team, apply now to become a Remote Beauty Advisor at Blithequark!

Don't miss this opportunity to grow your career and be part of a company that values people and strives to bring them together. Apply today and take the first step towards a rewarding and challenging role at Blithequark!