**Experienced Full Stack Customer Care Professional – Small Business Sales at blithequark**

Are you a customer service enthusiast with a passion for building lasting relationships and delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Full Stack Customer Care Professional – Small Business Sales. At blithequark, we're committed to empowering our customers and colleagues to achieve their full potential. As a valued member of our team, you'll have the opportunity to make a meaningful impact in the lives of our small business customers, while growing your career in a supportive and inclusive environment. **Why blithequark?** For over 160 years, blithequark has been a trusted partner to individuals and businesses, providing innovative solutions and exceptional service to help them succeed. Our commitment to excellence is reflected in our unique servicing philosophy, which puts the needs of our customers at the forefront of every interaction. As a Customer Care Professional, you'll be the face and voice of our brand, delivering personalized support and guidance to our small business customers. **What You'll Do** As a key member of our Customer Care team, you'll be responsible for: * Providing exceptional customer service to small business owners and decision-makers through inbound calls, emails, and other channels * Building rapport and understanding customer needs to recommend the right blithequark products and services * Delivering high levels of product and service knowledge to clearly communicate the benefits and features of our Small Business Services * Continuously improving key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales * Providing extraordinary customer care by responding to questions and resolving issues in a fast-paced, structured customer care environment * Documenting necessary account information according to established policies and procedures * Maintaining integrity and adhering to all regulatory and compliance guidelines related to servicing and sales practices **Qualifications** To succeed in this role, you'll need: * 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication * Proven success in a customer service and sales environment, with a track record of delivering results and meeting or exceeding sales targets * Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment * Experience owning or working in a small business is a plus * High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available **Work Environment and Culture** As a blithequark colleague, you'll enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our flexible working model, Amex Flex, provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **Benefits and Perks** We back our colleagues with the support they need to thrive, professionally and personally. Our comprehensive benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Compensation and Salary Range** The expected hourly pay range for this role is $20.00 to $21.65, with bonus and benefits included. Your salary will be determined by your location, experience, and other job-related factors. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at blithequark. Apply Now! **Equal Opportunity Employer** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with blithequark in the U.S. is required as the company will not pursue visa sponsorship for this position. **COVID-19 Vaccination Requirement** If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Apply for this job