Experienced Customer Care Professional for Virtual Customer Service at blithequark

Join the Team that Sets the Standard for World-Class Customer Service

At blithequark, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Professional, you'll be the embodiment of our brand, making a positive impact on our customers' lives every day. You'll have the opportunity to develop your skills through industry-leading training and continuous coaching, all while being part of a team that consistently sets the standard for first-class, customer-first service.

About the Role

As a Customer Care Professional at blithequark, you'll be responsible for handling inbound calls from business owners and leaders, understanding their needs, and recommending the right products and services. You'll provide exceptional customer care by responding to account inquiries in a timely, coordinated, and customer-centric environment.

Key Responsibilities

• Handle inbound calls from customers, listening to their needs, and recommending relevant blithequark products and services
• Pass raised levels of product and service knowledge to confer appropriate product features, benefits, and other aspects of blithequark's offerings
• Continuously improve key sales skills, including building rapport, understanding customer needs, managing objections, and closing deals
• Provide exceptional customer care by responding to account inquiries in a timely and coordinated manner
• Record critical account information according to established procedures and guidelines
• Adhere to all Regulatory and Compliance rules associated with updating and sales practices

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of customer care experience, with a proven track record of building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication
• 2+ years of experience in a customer care and sales environment, with a demonstrated ability to work in a fast-paced, metrics-driven environment
• Ability to work in a virtual environment, with experience using multiple applications and workflows in an electronic environment
• Associate's degree or equivalent required; training benefits available

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a virtual environment with a proven ability to work independently and as part of a remote team
• Strong sales skills, with a track record of meeting or exceeding sales targets
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike

What We Offer

At blithequark, we're committed to supporting our partners and their loved ones with benefits and programs that promote their overall well-being. That means we focus on their physical, financial, and mental health through every stage of life. Our benefits include:

• Competitive base compensation
• Additional incentives
• 6% Association Match on retirement savings plans
• Free financial planning and financial wellness support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with integration and virtual options through blithequark Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, introduced for pregnancy, adoption, or surrogacy
• Free access to on-site wellness centers staffed with medical professionals and nurse practitioners (dependent on location)
• Free and confidential coaching services through our Sound Minds program
• Career advancement and training opportunities

Our Culture and Work Environment

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our blithequark Flex program provides partners with the flexibility to work in a way that suits their needs, whether that's in-office, in a hybrid model, or fully virtual. We're an equal opportunity employer, committed to providing equal employment opportunities to all individuals, regardless of their background or characteristics.

Why Join blithequark?

By joining our team, you'll become part of a company that's passionate about delivering exceptional customer experiences. You'll have the opportunity to develop your skills, advance your career, and be part of a team that's committed to making a positive impact on our customers' lives. If you're looking for a challenging and rewarding role that offers flexibility, career growth, and a comprehensive benefits package, we encourage you to apply to this exciting opportunity at blithequark.

Don't miss this chance to join our team and be part of a company that's shaping the future of customer service. Apply now and take the first step towards a rewarding and fulfilling career at blithequark!