Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

Imagine being part of a dynamic and innovative organization that prioritizes community care and healthcare excellence. At blithequark, we are dedicated to making a positive impact on people's lives through our integrated healthcare, pharmacy, and retail services. With a rich legacy of caring for communities, we strive to create happier lives through better health. Our mission is to provide top-notch products and services, leveraging the latest technology to deliver an omnichannel experience that meets the evolving needs of our clients and patients.

Job Overview

We are seeking an experienced and skilled Call Center Representative to join our team at blithequark. As a Call Center Representative, you will play a vital role in providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour. If you are passionate about delivering outstanding customer experiences and have a strong background in data entry and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Call Center Representative at blithequark, your key responsibilities will include:

• Utilizing our data entry systems and protocols to process new patient enrollments and enter information into the appropriate framework
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
• Investigating to obtain missing medication data and interpreting clinical abbreviations (SIG codes)
• Resolving all data entry-related exceptions
• Managing communication with patients (inbound calls, visits, messages) and making outbound calls to prescribers and patients as necessary
• Resolving Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements
• Making phone calls to guarantors and others to acquire information, obtain override approval, or otherwise resolve Third-Party Rejections
• Providing support to Pharmacists, both those in the office and those in different locations
• Identifying and escalating issues to senior-level staff as appropriate

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED
• Basic level computer skills (e.g., starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing reports, and accessing information online)
• Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• At least 1 year of pharmacy technician experience in a retail or call center environment
• At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or a nationally recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents)
• Fluency in Spanish and English

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to training and development programs, mentorship, and opportunities for advancement within the company. You will also be part of a dynamic and supportive team, working together to deliver exceptional customer experiences and make a positive impact on people's lives.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We value diversity and promote a work environment that is collaborative, supportive, and empowering. As a remote employee, you will be part of a virtual team, working together to achieve common goals and objectives. We offer a range of benefits, including flexible working hours, competitive salary, and opportunities for professional growth and development.

Compensation, Perks, and Benefits

We offer a competitive salary of $25-$35 per hour, as well as a range of benefits, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Flexible working hours and remote work arrangements

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Call Center Representative at blithequark, you will be part of a dynamic and innovative organization, working together to make a positive impact on people's lives. Apply now to join our team and start your journey with blithequark!