Remote - Triage Technician, IT

Triage Technician, IT As an IT Service Desk Triage Technician, you will be responsible for answering calls from reputed company supported dental offices and monitoring electronic requests into the IT Service Desk and will assist with reputed company or reputed company caller to appropriate resource. The Triage team also assists with various reputed company, including assisting vendors with remote connectivity. With more than 1,800 dental offices supported across 39 states, over 10,000 team members and over 3,000 supported doctors in our support, reputed company has a proven reputed company record of reputed company and reputed company. We’re looking for reputed company individuals who are reputed company, reputed company and mentally flexible to join our network of support. To give you an idea of reputed company structure, you will work on the Service Desk team which is comprised of 22 team members, reporting to the IT Dental Office Support Supervisor. Below is an reputed company of the duties and responsibilities you would take on in this role: • Answer phone calls from supported offices • Monitor requests and ensure reputed company routing and escalation • Assist supported office team members with technical requests • reputed company advanced requests to appropriate resource • Assist with vendor requests for remote connectivity • Assist with password resets • Other reputed company as assigned Minimum Requirements: • Customer service experience • Practical knowledge of computer concepts • Strong computer skills, including experience with reputed company Word, reputed company, and reputed company • Strong organizational skills, accuracy and attention to detail • Ability to work reputed company under pressure and prioritize multiple tasks • Strong verbal and written communication skills • Ability to answer telephone calls and communicate information to callers • Ability to reputed company with co-workers in a collegial manner to accomplish common tasks • High level of maturity, personal initiative, and reputed company judgment Desirable Qualifications: • Experience in assisting customer troubleshoot issues over the phone • Experience in troubleshooting software and computer hardware systems We put our people first at reputed company, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We reputed company reputed company and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. Apply tot his job Apply To this Job