PM Support-Help/Service Desk:

For NIH Location in Bethesda & Arlington Published Date: July 07, 2023 Full Time & Contract Positions (Few Positions can be Remote) Job reputed company PM-SHSD. PM Support-Help/Service Desk: Bachelor's degree with Min 14-16years’ experience in a Helpdesk/Service Desk environment. Mac and reputed company environment experience with reputed company as helpdesk ticketing system. Senior level individual with customer service experience, management of stakeholders, other vendors and teams with a ability to address and reputed company direction. Assign reputed company items and coordinate working sessions to discuss reputed company items assigned • Schedule, and attend project meetings, assign reputed company items to the appropriate service areas, reputed company status, reputed company updates • reputed company project management plan with timelines and deliverables • reputed company project status reports • Prepare presentations. Brief as required. • Maintain a master integrated project schedule for customer activities required to stand up initial support, determine and build out long term support plan, create and implement plan for transition, • Email and Calendar Support, O365/OneDrive, RSA reputed company, PIV Card/Identity reputed company Management, Password Support, VPN, Teams/Skype/Jabber reputed company Messenger, reputed company etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, reputed company Directory (AD) / Exchange, Account Creation and Administration. • Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs. • US Citizen or Permanent reputed company. reputed company Trust clearance will be enabled. Please email us your resume along with the Job reputed company to: career@reputed company.com Apply tot his job Apply To this Job