Customer Service & Social Media Marketing Associate

This is a remote position. Schedule: • Monday, Tuesday, Friday 8am - 5pm PST with 1 hour lunch • Wednesday & Thursday 10am- 6pm PST with 1 hour lunch Client Timezone: PST Job Description You’ll be the vital first point of contact for customers while building the company’s digital presence through engaging social media content. This dynamic role combines excellent customer service with creative marketing, where every interaction matters and your performance directly impacts company growth. You’ll play a crucial role in converting inquiries into qualified leads while managing varying call volumes and creating content that resonates with the audience. Responsibilities: • Handle incoming phone calls from residential customers and property management companies • Respond promptly to text messages and emails with professional, helpful communication • Schedule services using multiple platforms and customer management systems • Create and post engaging content across social media platforms • Convert customer inquiries into qualified leads through effective communication • Manage social media presence and engage with followers • Adapt to varying daily call volumes and seasonal business fluctuations • Maintain accurate records and follow up on customer interactions Requirements: • Strong verbal and written communication skills for phone, email, and text interactions • Experience in customer service with focus on lead generation and conversion • Basic social media marketing skills and content creation abilities • Ability to multitask effectively between customer service and marketing duties • Proficiency with scheduling platforms and customer management systems • Bonus if you have experience with property management or service industry clients Why Join This Team? • Opportunity to grow with a seasonal business during ideal training period • Diverse role combining customer service excellence with creative marketing • Direct impact on company growth and lead generation success • Supportive environment that values finding the right long-term fit Independent Contractor Perks • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring ZR_28630_JOB Apply tot his job Apply To this Job