REMOTE – Data Entry Clerk (Part-Time & Full-Time) in Chicago, IL

REMOTE - Data Entry Clerk (Part-Time & Full-Time) - A & L Foods - Chicago, IL - work from home job Company: A & L Foods Job description: Job Responsibilities: • Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives Job Skills: • Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Information Technology or relevant diploma Expected salary: Location: Chicago, IL Job date: Sat, 02 Sep 2023 22:08:57 GMT Apply for the job now! Apply tot his job Apply To this Job