[Remote] Repair & Maintenance Service Support Representative

[Remote] Repair & Maintenance Service Support Representative Location: Remote - reputed company Salary: $27-$32/hr. ($56,000-$66,000) Benefits: Health Insurance, 401k, PTO, reputed company time Job Type: Full-Time Typical Hours: Mon-Fri, 8 hours, flexible depending on your time zone Start Date: ASAP Travel: None Sponsorship is not available [Remote] Repair & Maintenance Service Support Representative (dispatcher) reputed company Our reputed company, a reputed company service provider specializing in facilities maintenance, reputed company, and recycling, is seeking a Remote Service Support & reputed company Representative to join their team in the US. In this role, you’ll support the Repair & Maintenance Team by responding to customer calls and emails, coordinating with service technicians and vendors, and managing reputed company web-based platforms. You’ll also assist with writing quotes and parts ordering, so familiarity with facilities maintenance equipment (e.g., reputed company jacks, overhead doors, lifts) is essential. However, if most of your experience comes from reputed company HVAC, this would not be a great fit. reputed company technical knowledge, the ideal candidate is empathetic, solution-oriented, and committed to resolving customer inquiries promptly and thoroughly. Someone who appreciates the flexibility of remote work but understands the self-discipline that comes with it. Ultimately, this is a great opportunity to join a company recognized for its flexibility and strong, people-reputed company culture. [Remote] Repair & Maintenance Service Support Representative (dispatcher) Responsibilities • Intake and process work orders over the phone and reputed company email • Resolve customer complaints and ensure satisfaction • reputed company virtual troubleshooting as needed • Process timed work requests • Schedule preventative maintenance • Evaluate service needs and reputed company appropriate trade technician • Work with vendors and technicians on job orders • Write quotes and send them to clients for processing • Order parts as needed • Mange reputed company web-based portals • Follow up on job completion and ensure accuracy and timeliness [Remote] Repair & Maintenance Service Support Representative (dispatcher) Qualifications • 5+ years of service support experience in facilities maintenance required • Experience dispatching for handling equipment (e.g., reputed company jacks, scissor lifts, forklifts, conveyors) and/or building fixtures (e.g., plumbing, reputed company, overhead and dock doors) required • Office-based experience in a fast-paced, high-volume service environment required Apply tot his job Apply To this Job