Medical Assistant (Remote Phone Support)

Job Summary: The Medical Assistant -Phone Support’ primary focus is managing extremely high call volumes in a fast-paced medical clinic. This role is responsible for delivering exceptional customer service over the phone, managing a multi-line phone system, verifying insurance, and supporting clinic staff with administrative functions. This role will be on-site during the 90-day introductory period to support training and onboarding. After successfully completing this period, the position will transition to a remote role, with occasional in-office meetings as needed. We value flexibility and will communicate any future changes well in advance to ensure a smooth transition. Responsibilities: • Answer and manage high-volume incoming calls professionally and efficiently. • Direct calls appropriately, escalate urgent matters per clinic protocols. • Verify insurance eligibility and obtain authorizations as needed. • Schedule, reschedule, and confirm patient appointments accurately. • Maintain up-to-date knowledge of clinic services, providers, and scheduling policies. • Process medical record requests, faxes, and correspondence in compliance with HIPAA. • Support clinic operations by collaborating with clinical and administrative teams. • Answer patient questions about prescription refills and route requests to providers • Document patient interactions and provider communications in the EHR system • Other duties as assigned. Qualifications: • High School Diploma or GED (required) • Basic Life Support (BLS) Certification (required) • Completion of a Medical Assistant training program • Certified Medical Assistant (preferred) • Minimum 2 years of experience in a medical office or healthcare setting • Experience with NextGen or similar electronic health record (EHR) systems Skills & Competencies: • Strong customer service and communication skills • Ability to remain professional and calm under pressure. • Excellent multitasking, organizational, and time-management abilities. • Accuracy and attention to detail. • Proficient in Microsoft Office and electronic medical records. Physical Requirements: • Must be able to work an 8-hour day with prolonged periods of sitting. • Must be able to lift up to 15 pounds occasionally. • Must be able to manage prolonged periods of telephone communication in a fast-paced, extremely high-call-volume environment. Pay Range: $23.00 - $26.00 per hour (Depending On Experience) Remote About the Company: Pacific Cardiovascular Associates Apply tot his job Apply To this Job