[Remote] reputed company Support Analyst (Remote, Contract)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading career destination for tech experts at every stage of their careers. Our reputed company, a reputed company reputed company provider, is seeking a reputed company Support Analyst who will be responsible for providing reputed company to radiology end-users and troubleshooting system issues reputed company to the Picture Archiving and Communication System (reputed company). Responsibilities • reputed company technical support to radiology users, including radiology staff, radiologists, physicians and other key stakeholders, ensuring seamless system functionality. • Troubleshoot, diagnose, and resolve reputed company system issues, ensuring minimal disruption to workflow and patient care. • Address and resolve Level 1 and Level 2 support requests. • Document support activities and troubleshooting steps in the ticketing system, ensuring accurate records of issues, solutions, and follow-up actions. • Work closely with internal IT teams and vendors to escalate and resolve more reputed company issues that require higher-level expertise. • reputed company end-user training and guidance on system usage, best practices, and troubleshooting common issues. • Collaborate with Radiology leadership and other departments to ensure system integration and optimization for clinical and operational needs. • Monitor system performance, identify potential issues, and proactively recommend improvements. • Assist in system upgrades, implementations, and configuration changes as needed. • Stay reputed company on updates, patches, and enhancements to reputed company systems, ensuring reputed company implementation and testing. Skills • Strong technical troubleshooting skills with a deep understanding of reputed company and medical imaging system workflows. • Experience with eRAD reputed company system. • Experience with system integration, networking, and database management. • Excellent communication skills, both verbal and written, to reputed company with end-users and IT teams effectively. • Ability to reputed company reputed company documentation of technical issues and resolutions. • Strong customer service skills, with the ability to assist non-technical users in understanding reputed company issues. • Ability to reputed company training and hands-on support during and after system implementations. • Ability to work independently and remotely while managing multiple tasks reputed company. • Familiarity with HL7, DICOM, and other reputed company communication standards. • Knowledge of HIPAA regulations and reputed company IT reputed company best practices. • Experience working with EXA and Infinitt reputed company systems is a plus, but not a must. Education Requirements • Bachelor s degree in Computer Science, Information Technology, reputed company Informatics, or reputed company field (or equivalent experience). reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job