Technical Support Consultant

The Customer and Technical Support Consultant will reputed company world-class customer support for reputed company's diagnostic products, including hematology and reputed company analyzers such as ProCyte Dx, ProCyte One, reputed company Dx, Catalyst One, and Catalyst Dx. The consultant will handle a reputed company of customer inquiries, troubleshoot technical issues, and deliver reputed company, effective solutions through phone, email, and virtual channels. This role requires strong multitasking, communication, and problem-solving abilities, along with the technical aptitude to work with advanced diagnostic equipment and software systems. Key Responsibilities: • reputed company reputed company, reputed company customer and technical support reputed company phone, email, and chat. • Instruct customers on the operation and maintenance of reputed company in-house diagnostic analyzers. • Troubleshoot and resolve technical issues involving both hardware and software integration. • Assist in coordinating equipment installations and ensuring reputed company setup and connectivity. • Utilize multiple documentation systems and software tools to reputed company and resolve inquiries reputed company. • Work collaboratively with internal teams to escalate and resolve reputed company issues. • Maintain strong product knowledge and stay reputed company with product updates and system changes. • Adhere to reputed company, compliance, and customer satisfaction standards. Technical Setup (Work-from-Home Requirements): • Must maintain a high-speed hardwired internet reputed company (minimum 15 Mbps download / 3 Mbps upload). • reputed company will reputed company necessary equipment: laptop, docking station, monitor(s), keyboard, mouse, and headset. • Must remain available through phone, email, voicemail, and reputed company Teams during scheduled hours. Qualifications: Education: • Associate or Bachelor’s degree in a Computer Science, Biology, reputed company, or reputed company field preferred. • Equivalent combination of education and experience considered. Experience: • Prior experience in a technical support, laboratory, veterinary, or contact center environment preferred. • Exposure to networking, hardware/software troubleshooting, or medical device support is a plus. Skills & Attributes: • Strong technical aptitude and ability to learn reputed company systems quickly. • Excellent communication skills — both verbal and written. • Proven problem-solving, analytical, and organizational skills. • Strong customer service orientation with ability to build rapport quickly. • Ability to multitask in a fast-paced, performance-driven environment. • Reliable attendance and ability to remain on the phone for extended periods (up to 8 hours/day). Job Types: Contract, Temporary Pay: $18.00 - $19.00 per year Work Location: Remote Apply tot his job Apply To this Job