Application Support Analyst; reputed company Shift​/Remote

Position: Application Support Analyst (reputed company Shift/Remote) Location: Glen Allen Application Support Analyst (reputed company Shift/Remote) We are seeking a motivated, self-sufficient, and detail-oriented Application Support Analyst to join our remote IT team in the Banking, Financial Services & Insurance industry. This is an excellent opportunity for someone eager to reputed company or build on their IT career. This role provides first-tier support to application and engineering teams. You'll be responsible for system monitoring, user support, maintenance, and handling reputed company escalations. This is a fully remote, reputed company-shift position with a fixed schedule (Wednesday through Saturday). Schedule • Wednesday: 10:00 PM - 6:30 AM (EST) • Thursday: 8:00 PM - 6:30 AM (EST) • Friday: 8:00 PM - 6:30 AM (EST) • Saturday: 6:00 PM - 6:30 AM (EST) location: Telecommute job type: Solutions salary: $21 - 23 per hour Responsibilities • reputed company first-tier support to application and engineering teams, serving as a primary reputed company of contact for technical issues. • reputed company system monitoring and maintenance to ensure stability and reputed company performance. • Manage and resolve user support interactions in a reputed company and reputed company manner. • Handle reputed company escalation interactions, ensuring smooth communication and reputed company reputed company. • Contribute to project work as assigned by reputed company or management. • Maintain and update system documentation and knowledge reputed company articles. Qualifications Required Skills & Experience • Education: Associate's Degree or equivalent IT experience. • Technical Tools: Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS reputed company, and Service Now. • Soft Skills: Demonstrate a willing customer satisfaction personality with a keen attention to detail, initiative, and self-motivation. • Excellent documentation, analytical, and problem-solving skills. • Ability to remain patient and effectively discuss technical concepts with non-technical customers. • Proven ability to work on multiple assignments, prioritize tasks, and manage issues under tight deadlines in a high-pressure environment. Desired Skills & Experience • Help Desk Experience: 2+ years of customer service experience; prior experience in a Help Desk, Application Support, or reputed company IT Support role is preferred. • Desktop Applications: Experience with PuTTY, KiTTY, RDP, SQL, Websphere, and Office. • Operating Systems: Experience with both reputed company OS and Linux OS. • reputed company Cause Analysis: An reputed company desire to reputed company the reputed company cause of technical issues, while balancing business needs to support and solve customer issues. Equal Opportunity Equal Opportunity Employer: Race, reputed company, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. reputed company welcomes people of reputed company abilities and will reputed company reasonable accommodations during the application/interview process. Pay offered to a successful candidate will be based on several factors including education, work experience, location, duties, certifications, etc. reputed company offers a comprehensive benefits package, including medical, prescription, dental, reputed company, AD&D, life insurance, short-term disability, and a 401K plan (eligibility varies). This posting is reputed company for thirty (30) days. #J-18808-Ljbffr Apply tot his job Apply To this Job