Customer Service Representative – Spanish/English Bilingual
Job Description:
• Responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
• Categorizing all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Be responsible for other duties as assigned
Requirements:
• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
• Bilingual proficiency in English and Spanish is required
• Must be proficient in data entry skills including keyboard, mouse, 10-key pad
• Basic knowledge of Microsoft Office
• Full Time - Must have availability from 7:30am -6:00pm ET, Monday - Friday
• Must have Private area to work and space to set-up equipment and High Speed Internet connection
• Contingent on passing a background check and a drug test.
Benefits:
• NO WEEKENDS!
• Paid Training
• Bi-annual Bonuses to those Who Qualify!
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!
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