Experienced US HR Operations Lead – Strategic Human Resources Management and Compliance for a Fast-Growing Fintech Company

About Wonders

At Wonders, we're revolutionizing the way small brick and mortar restaurants operate by providing a seamless connection between them and their customers through our multi-product ecosystem. Our innovative solutions include AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software, all designed to liberate small business owners from the operational burden of running their business. We're driven by a passion for empowering small businesses to thrive, and our commitment to customer success is at the heart of everything we do.

With a valuation of $450M and 5x revenue growth in the last three years, Wonders has established itself as a leader in the fintech industry. We've been profitable for nearly a decade and have seen substantial growth across customer acquisition, product development, and company headcount. Our loyal customer base of thousands of restaurants has entrusted us with their success, and together we've supported nearly 20 million customers. We're proud to be named one of Built In's top companies to work for in 2023.

What We're Looking For

We're seeking an experienced and skilled HR Operations Manager to join our Global HR Operations Team. As our US HR Operations Lead, you'll be the primary point of contact for our employees and will oversee all aspects of US HR Operations, including onboarding, offboarding, benefits, leave management, policy and compliance, and employee recordkeeping. You'll also be responsible for process and system ownership of our global HRIS, BambooHR, as we move into phase two of our global implementation.

Key Responsibilities

• Act as the global HRIS (BambooHR) expert for all system-related questions or issues, working in partnership with our internal IT team and BambooHR support teams to identify solutions and update internal process documentation to ensure all impacted stakeholders are made aware of any updates or changes.
• Own the data integrity in the US HRIS as our source of truth by creating process flows, audit trails, access restrictions, and other mechanisms that will ensure the information entered into the HRIS is accurate and up-to-date.
• Optimize US people systems and tools while working with internal stakeholders to improve efficiency, reduce manual processes, and create simple, compliant processes that will scale with the business.
• Be process owner for all US onboarding and offboarding of Wonders employees by partnering with key stakeholders in the business to ensure a seamless experience for everyone involved; and in turn, share best practices with our global HR colleagues.
• Take ownership of US employee benefits administration by partnering with our broker to implement US plans, handle open enrollments, be the point of contact for new and existing employees with medical concerns that require Wonders' support or accommodations, and identify vendor relationships to support overall employee wellness.
• Create and maintain compliant and inclusive US leave and accommodation practices, be the main point of contact for employees planning a leave, and ensure seamless partnership with our leaves management vendor.
• Act as our policy and compliance expert for the US, creating and maintaining employee policies, taking a modern, innovative approach to balance employee experience with legal requirements. This will include the review and annual update of US employment contracts and NDA's in partnership with legal counsel to ensure compliance with local, state, and federal laws.
• Be tasked with US employee record keeping, by maintaining up-to-date employment records and proactively improving key documentation to stay ahead of legal changes.

About You

We're looking for a highly skilled and experienced HR Operations Manager who has a proven track record of actively contributing to or leading initiatives that resulted in the significant growth and scalability of a business. You should have:

• 5+ years of People Operations experience
• Experience customizing and/or implementing an HRIS – BambooHR experience a plus
• 1+ years of US Leaves/Accommodation management experience
• Experience in US benefits administration
• A deep understanding of employment law, and compliance, coupled with the ability to gain a high-level understanding of territorial employment customs and practices working with internal and external resources and partners
• A proficient level of experience in Microsoft Excel, to include v-lookups, pivot tables, and beyond; with the ability to translate data and trends into key insights and recommendations

Bonus Points

We're looking for someone who has:

• Experience in a consumer-driven industry with a passion for the customer
• Worked in a scaling startup before – you're no stranger to things moving quickly
• A proven track record of managing multiple projects and priorities simultaneously, while maintaining a high level of attention to detail and accuracy to meet deadlines
• A strong desire to work hard but also know when to raise your hand to ask for help – we're a team and we win when we get there together!
• A strong ability to interpret and apply laws and regulations to internal policy and process
• A roll-up-your-sleeves mentality with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment frequently wearing more than one hat

What We Offer

We offer a competitive salary of $155,000 – $165,000 + Bonus, as well as a range of benefits and perks that reflect our commitment to our employees' well-being and success. As a remote-friendly company, we offer the flexibility to work from anywhere, and we're committed to creating a diverse and inclusive work environment that welcomes talent from all backgrounds.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.